Find & Apply For Customer Service Representative Jobs in Tacoma, Washington

Customer Service & Sales Rept Alfonzo Riconosciuto Insurance Agency Inc Tacoma, WA Job Details Full-time $20 - $25 an hour 18 hours ago Benefits Paid training Paid time off 401(k) matching Qualifications Customer communication Basic math Desktop applications Productivity software

Full Job Description Benefits:

401(k) matching Bonus based on performance Competitive salary Paid time off Training & development Benefits/Perks Competitive hourly pay rate plus commission and/or bonuses Paid training Paid Time Off Job Summary The Customer Service & Sales Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and work leads to obtain new sales for agency. Assists the agency owner with attaining agency service goals. Responsibilities Provides personalized, professional customer service experiences by building trust and developing strong customer relationships Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures Drives customer satisfaction by following J.D. Power's best practices: Personal Insurance Review, rate revision notification, and claims process Processes change to existing accounts and policies Serves as a liaison on behalf of the customer between the agency and various business partners Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed. Schedules appointments with existing or prospective customers for agency employees Qualifications Demonstrated customer service experience Effective communication skills Experienced with PC software applications (Microsoft Office Suites, Internet Explorer) Solid knowledge and understanding of basic mathematical skills

• This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.