Find & Apply For Customer Service Representative Jobs in Plover, Wisconsin

Plover Auto Repair is a locally owned, full-service shop in the heart of Plover. Under new ownership since October 2025, we repair domestic and European vehicles and are focused on doing the work right, being straight with customers, and earning trust in the community. This shop needs a General Manager who will take real ownership—get the name out, show up in Plover and Stevens Point, and help the business grow. This is not a sit-in-the-office role. We want someone who takes pride in the shop and treats it like it is theirs. What you will be doing Lead daily shop operations and keep workflow, quality, and customer service on standard Manage, coach, and hold accountable technicians and front-counter staff Greet customers, write service orders, explain recommended work, and get approval before work is performed Review inspections and explain repairs in plain language Recommend maintenance and repairs based on the vehicle's actual needs—not simply to sell more work Track and hit goals for revenue, car count, productivity, and customer satisfaction Oversee scheduling, parts/inventory, and shop management software Maintain accurate reporting and help ownership understand shop performance Follow up after service and build repeat and referral business Promote the shop locally—fleets, neighbors, partners, and community relationships Follow shop processes, safety rules, and Wisconsin motor-vehicle repair requirements What we're looking for Takes ownership and does not wait to be told what to do Comfortable in the community and willing to drum up business Confident leading people and having honest sales conversations Organized, dependable, and able to prioritize when the shop is slow or busy Customer-first and interested in helping people in Plover and surrounding communities A leader who understands the shop only works if the whole team rows the same direction Required 3+ years of management experience in automotive repair or service Previous customer-facing sales experience Strong knowledge of general automotive systems and repair procedures Proven ability to lead a team and deliver results Strong communication skills Valid driver's license Ability to work Monday-Friday, 8:00 a.m.-5:00 p.m. Preferred Ties to the Plover / Stevens Point community Experience with Tekmetric or similar Experience managing P&L, budgets, or shop performance metrics Service advisor / service writer experience Experience with European and domestic vehicles Comfortable helping in the shop when needed with repairs Schedule Monday-Friday, 8:00 a.m.-5:00 p.m., with a one-hour unpaid lunch. No weekends. Pay and benefits Competitive base pay plus performance-based incentives. Paid time off and six paid holidays. Employee discounts on repairs and tires. Health insurance is not offered at this time. We want customers to feel they are dealing with people they can trust—not just another repair shop. If you take pride in running a shop, like working with people, and want to help grow Plover Auto Repair, we want to hear from you. Submit your resume and a short note about why you are a fit for this role. Plover Auto Repair is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, ancestry, creed, sexual orientation, marital status, arrest or conviction record (except as permitted by Wisconsin law), military status, or any other status protected by applicable law.

Pay:

$60,000.00 - $80,000.00 per year

Benefits:

Paid time off

Work Location:

In person