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Compliance Manager
West Palm Beach, FL
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This is administrative and management work directing all activities for Performance Metrics and Quality Assurance to achieve Palm Tran's strategic goals. An employee in a position allocated to this class works closely with the Executive Leadership team, provides management support, and reports to the Deputy Director. This employee is directly responsible for assisting in the collection, analysis, documentation, and dissemination of service and performance data in cooperation with other Subject Matter Experts in support of Palm Tran's Strategic initiatives to maximize operating efficiencies and improve customer service. The incumbent will evaluate critical quality assurance functions and processes with the goal of identifying process improvements. The primary responsibilities are to provide management support in complex statistical analysis, performance measurement and compliance. Work is performed under the general direction of Palm Tran's Deputy Director and is reviewed through conferences, reports and evaluation of results obtained.
EXAMPLES OF WORK
Direct the PT STAT program and agency performance reporting, ensuring KPIs remain aligned with agency strategic goals and regulatory requirements. Oversee the agency's National Transit Database (NTD) reporting submissions and the bus donation program. Own the update calendar and compliance status for all major agency plans (TAM Plan, PTASP, TDP, Maintenance Plan, Vehicle Replacement Plan, and related plans), coordinating with subject-matter departments on content and ensuring deadlines are met. Present plan updates, performance results, and audit status to the Board and executive leadership as needed. Establish and maintain agency-wide SOP standards, including template standards, review cycles, and an SOP inventory; hold departments accountable for timely SOP updates. Maintain a centralized internal/external audit tracking system, including findings, corrective action plans, and closure status; report status to executive leadership. Direct the agency's employee engagement program, including survey administration, results analysis, and follow-up action planning in coordination with Human Resources. Supervise and develop department staff, including the Senior Transit Analyst, Transit Analyst, and Compliance & Assurance Analyst. Serve as liaison to FTA, FDOT, and other regulatory bodies on matters within the department's scope. Prepare board agenda items, briefing memos, and presentation materials related to department functions
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Skilled in researching and assessing transit issues, program requirements and technical documents. Ability to analyze transit issues, develop recommendations and write reports. Ability to plan, organize, and complete work within established deadlines. Skilled in assessing and prioritizing multiple tasks, projects and demands. Knowledge of applicable state and federal statues, rules, codes and regulations. Considerable knowledge of public sector techniques for program evaluation, budget planning and cost accounting. Knowledge of public policy research methods, data sources and research tools. Thorough knowledge of business and personal computers, and standard software applications. Excellent interpersonal, communication, facilitation, and conflict mediation skills. Ability to maintain a high level of confidentiality and communicate with tact and diplomacy. Ability to plan and supervise the work of subordinate personnel. Ability to communicate effectively, both orally and in writing. Ability to prepare detailed reports and related memoranda. Ability to establish and maintain effective working relationships with subordinates, superiors, government officials and the public. Thorough knowledge of principles & procedures for management. Thorough knowledge of management practices and personnel administration. Ability to plan, direct and present long-range plans and programs.
MINIMUM ENTRANCE REQUIREMENTS
Bachelor's degree in public administration, transportation planning, business administration, Finance or related field. Five or more years of progressively responsible experience in public transit, performance management, planning, or regulatory compliance, data analysis/research including supervisory experience; or an equivalent combination of related training and experience
PREFERRED QUALIFICATIONS
Master's degree in public administration, business administration, finance, transportation planning, or related field. Demonstrated experience working with
FTA/FDOT
regulatory plans and requirements. Strong written and verbal communication skills, including experience preparing and delivering board-level presentations.
