Find & Apply For Credit / Loan Counselor Jobs in Newton, Iowa

Now Hiring:

Member Service Processor II -

Advantage Credit Union Location:

Newton, IA FLSA Status:

Full-time, Non-Exempt Reports To:

Branch Manager Are you highly organized, detail-oriented, and passionate about providing exceptional member service? Advantage Credit Union is looking for a Member Service Processor II to join our team. This position plays a critical role in ensuring the accuracy of loan processing while delivering outstanding support to both our members and internal teams. As a Member Service Processor II, you'll audit consumer and mortgage loans, process loan servicing functions, assist members with loan-related questions, and support insurance claims and title processing. You'll also provide coverage on the teller line and lobby/receptionist desk, ensuring members receive a welcoming and seamless experience whenever needed. What You'll Do

• Audit new accounts, new consumer and mortgage loans for accuracy and compliance.
• Process loan payoffs, including releasing vehicle titles and mortgage documentation.
• Assist members with payment questions, CPI insurance, and skip-payment requests.
• Track incomplete titles and insurance requirements.
• Process debt protection claims and insurance guarantee payments.
• Cross-sell and promote Advantage Credit Union products and services.
• Provide coverage for the teller line and lobby/receptionist desk as needed to ensure exceptional member service.
• Provide back-up support for Member Service Processor I and other operational functions. Qualification requirements
• High school diploma or GED.
• Strong attention to detail and commitment to accuracy
• Excellent communication and interpersonal skills.
• Ability to maintain confidentiality of sensitive information.
• Team-oriented with the ability to work independently.
• Strong organizational, problem-solving, and critical thinking skills.
• Professional member service and telephone etiquette.
• Basic computer skills and willingness to learn credit union software systems.
• Commitment to delivering outstanding member service.
• Reliable, dependable, and adaptable in a fast-paced environment
• Previous experience in credit union, banking, or financial services preferred.
• Knowledge of credit union policies, procedures, and applicable regulations preferred. Why Join Advantage Credit Union?
• Be part of a collaborative team where your work truly makes a difference.
• Opportunities for professional development and career advancement.
• Competitive pay and comprehensive benefits package.
• An organization committed to Growth, Respect, Empathy, Accountability, and Truth (G.R.E.A.T.).
• The opportunity to make a meaningful impact in the lives of our members and our community.

If you are ready to bring your attention to detail, service mindset, and commitment to excellence to a growing credit union, we'd love to hear from you. Please submit your resume and cover letter to ACUManagement@acuiowa.org. vibrant world of financial services!

Pay:

$17.85 - $25.17 per hour

Work Location:

In person