Now Hiring:

Member Service Processor II -

Advantage Credit Union Location:

Newton, IA FLSA Status:

Full-time, Non-Exempt Reports To:

Branch Manager Are you highly organized, detail-oriented, and passionate about providing exceptional member service? Advantage Credit Union is looking for a Member Service Processor II to join our team. This position plays a critical role in ensuring the accuracy of loan processing while delivering outstanding support to both our members and internal teams. As a Member Service Processor II, you'll audit consumer and mortgage loans, process loan servicing functions, assist members with loan-related questions, and support insurance claims and title processing. You'll also provide coverage on the teller line and lobby/receptionist desk, ensuring members receive a welcoming and seamless experience whenever needed. What You'll Do

Audit new accounts, new consumer and mortgage loans for accuracy and compliance.
Process loan payoffs, including releasing vehicle titles and mortgage documentation.
Assist members with payment questions, CPI insurance, and skip-payment requests.
Track incomplete titles and insurance requirements.
Process debt protection claims and insurance guarantee payments.
Cross-sell and promote Advantage Credit Union products and services.
Provide coverage for the teller line and lobby/receptionist desk as needed to ensure exceptional member service.
Provide back-up support for Member Service Processor I and other operational functions. Qualification requirements
High school diploma or GED.
Strong attention to detail and commitment to accuracy
Excellent communication and interpersonal skills.
Ability to maintain confidentiality of sensitive information.
Team-oriented with the ability to work independently.
Strong organizational, problem-solving, and critical thinking skills.
Professional member service and telephone etiquette.
Basic computer skills and willingness to learn credit union software systems.
Commitment to delivering outstanding member service.
Reliable, dependable, and adaptable in a fast-paced environment
Previous experience in credit union, banking, or financial services preferred.
Knowledge of credit union policies, procedures, and applicable regulations preferred. Why Join Advantage Credit Union?
Be part of a collaborative team where your work truly makes a difference.
Opportunities for professional development and career advancement.
Competitive pay and comprehensive benefits package.
An organization committed to Growth, Respect, Empathy, Accountability, and Truth (G.R.E.A.T.).
The opportunity to make a meaningful impact in the lives of our members and our community.

If you are ready to bring your attention to detail, service mindset, and commitment to excellence to a growing credit union, we'd love to hear from you. Please submit your resume and cover letter to ACUManagement@acuiowa.org. vibrant world of financial services!

Pay:

$17.85 - $25.17 per hour

Work Location:

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