Find & Apply For Night Auditor Jobs in Gilbert, Arizona

Hotel Night Auditor DoubleTree by Hilton Phoenix Gilbert - 3.6 Gilbert, AZ Job Details Part-time $17 - $18 an hour 3 days ago Benefits Employee discount Qualifications Multilingual Night audit Shift management Attention to detail Multi-line phone systems Full Job Description Job Overview Join our dynamic hospitality team as a Hotel Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations and exceptional guest experiences. In this vital role, you will oversee the night shift at the front desk, manage guest accounts, handle reservations, and uphold the highest standards of customer service. Your proactive attitude and hospitality expertise will contribute to a welcoming environment that keeps guests satisfied and our property running smoothly through the night. Duties Perform nightly audits of guest accounts, ensuring accuracy in billing and reservations using property management systems such as PEP or similar platforms. Welcome guests arriving during the night shift with friendly, professional phone etiquette and front desk service, providing information and assistance as needed. Handle all aspects of hotel operations during overnight hours, including check-ins, check-outs, and resolving guest inquiries promptly. Monitor security systems, conduct safety inspections, and follow hotel emergency procedures to maintain a safe environment for guests and staff. Manage multi-line phone systems efficiently to coordinate guest requests, reservations, and internal communications. Prepare detailed shift reports, incident logs, and financial summaries to ensure smooth handovers to daytime staff. Assist with guest relations by addressing concerns proactively and providing exceptional customer service that reflects our commitment to hospitality excellence. Skills Proven experience in hospitality management or hotel operations with a strong understanding of front desk functions. Multilingual or bilingual abilities to communicate effectively with diverse guests from around the world - not mandatory but a bonus. Familiarity with hospitality reservation systems such as PEP or other property management systems (PMS). Excellent customer service skills with a focus on problem-solving and guest satisfaction. Knowledge of hotel emergency procedures and safety protocols to handle unexpected situations confidently. Strong communication skills via phone and in person, demonstrating professionalism and courtesy at all times. Experience working in hotels with a focus on guest relations enhances your ability to deliver memorable experiences. Join us in creating memorable nights for our guests while advancing your career in hospitality! We value energetic professionals who thrive in fast-paced environments and are passionate about delivering top-tier service around the clock.

Pay:

$17.00 - $18.00 per hour

Benefits:

Employee discount

Work Location:

In person