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Now viewing: Front Desk 3-11pm/Night Auditor 11pm-7am
SI
Sleep Inn/Mainstay Suites
Front Desk 3-11pm/Night Auditor 11pm-7am
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Job Description
About us Sleep Inn and Suites/Mainstay Suites of Waukee is a small business in Waukee, IA. We are professional, engaging and customer-centric. We are looking for someone willing to work Three 3-11 shifts each week and Two 11pm-7am shifts each week. With the ability to be flexible when needed.
Our work environment includes:
Modern office setting Growth opportunities On-the-job trainingFront Desk Agent Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, ensuring all necessary information is obtained
- Answer phone calls and provide information to guests or transfer calls to appropriate departments
- Handle guest check-ins and check-outs efficiently and accurately
- Process payments and maintain guest accounts
- Provide exceptional customer service by addressing guest inquiries, concerns, and complaints promptly and professionally
- Maintain a clean and organized front desk area
- Assist with laundry when not working at the desk
- Assist with reservations and room assignments as needed
- Collaborate with other hotel staff to ensure a seamless guest experience
Qualifications:
- Previous experience in a customer service role, preferably in the hospitality industry
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficient in using phone systems and computer software (e.g., reservation systems, Microsoft Office)
- Ability to multitask and prioritize tasks effectively
- Knowledge of local attractions, restaurants, and transportation options is a plus
- Flexibility to work various shifts, including evenings, weekends, and holidays Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests.
Job Type:
Full-time Pay:
$14.00- $16.
Benefits:
Employee discount Free parking Referral programExperience:
Customer service: 1 year (Preferred)Work Location:
In personBenefits
- Dental Insurance
- Discounts/Reimbursements