Job Overview We are seeking a dedicated Front Desk Agent to join our team at a prestigious hotel. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and creating a welcoming atmosphere. Duties
- Greet guests and assist with check-in and check-out procedures
- Handle guest inquiries and provide information about hotel services and amenities
- Process reservations and cancellations accurately
- Perform night audit duties as needed
- Maintain a tidy and organized front desk area
- Assist with guest services such as booking tours or transportation
- Utilize bilingual skills to assist non-native English speaking guests Requirements
- Previous experience in hospitality or hotel industry preferred
- Excellent customer service and communication skills
- Proficiency in phone etiquette
- Ability to multitask and work in a fast-paced environment
- Knowledge of hospitality management practices is a plus
Job Types:
Full-time, Part-time Pay:
$12.00
00 per hour
Benefits:
Flexible schedule
Work Location:
In person