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Night Auditor
Milford, MA
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Join our team as a Night Auditor, where you will play a vital role in ensuring exceptional guest experiences during the late hours. As a Night Auditor, you will be responsible for overseeing the nightly operations of our hotel, providing top-notch customer service, and conducting thorough night audits to maintain accuracy in financial transactions.
Responsibilities:
Conduct night audit procedures to verify all financial transactions are accurately accounted for.
Welcome guests warmly during late-night check-ins and assist with any inquiries or requests.
Handle guest check-ins and check-outs efficiently and professionally.
Manage phone systems to address guest inquiries and room service orders.
Collaborate with various departments to ensure seamless operations during the night shift.
Uphold high standards of customer service by addressing guest concerns promptly and effectively.
Maintain a clean and organized front desk area for a welcoming atmosphere.
Assist with bilingual guests using your language skills to enhance their experience.
Execute tasks related to guest relations and resolve any issues that may arise during the night.
Requirements:
Previous experience in a resort or hotel front desk role is preferred.
Proficiency in night audit procedures is advantageous.
Flexibility to work nights, weekends, and holidays is essential for this position.
Strong communication skills in English are required to interact with guests and team members effectively.
Ability to stand for extended periods and lift up to 20 pounds when needed.
Knowledge of hospitality management practices is a plus.
If you are a reliable, customer-focused individual who thrives in a dynamic hospitality environment, we invite you to apply for the Night Auditor position. Join our team dedicated to providing exceptional service and creating memorable stays for our guests.
Pay:
From $20.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance