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Night Auditor
Great Falls, MT
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```Overview``` We are seeking a friendly and professional Front Desk Clerk/Night Auditor to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience during their stay. This position requires excellent communication skills, attention to detail, and the ability to handle guest inquiries and requests in a timely manner. ```Responsibilities```
Greet guests with a warm and welcoming demeanor upon arrival
Check-in and check-out guests, ensuring accuracy of information and providing necessary documentation
Handle guest inquiries, requests, and complaints promptly and professionally
Assist with reservations and room assignments
Process payments and maintain accurate records of transactions
Maintain a clean and organized front desk area
Collaborate with other hotel departments to ensure guest satisfaction
Perform night audit duties, including reconciling daily transactions and preparing reports ```Qualifications```
Previous experience in hospitality or related field is preferred
Excellent interpersonal and customer service skills
Ability to multitask and prioritize tasks effectively
Strong attention to detail and problem-solving abilities
Proficient in using hotel management software systems
Bilingual skills (English/Spanish) are a plus
Knowledge of phone systems and phone etiquette Join our team today and be part of creating memorable experiences for our guests!
Job Type:
Full-time Pay:
$12.50
$13.
00 per hour Ability to
Relocate:
Great Falls, MT 59404: Relocate before starting work (Required)