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Mental Health Assistant
Salem, OR

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Innervision Health Services

Qualified Mental Health Associate

Entry-Level JobVerifiedNo experience needed

Job Description

Qualified Mental Health Associate Levels 1, 2 and 3
Organization:
Innervision Health Services Locations:
Salem and Portland, Oregon Population Served:
Native American and Indigenous Adults Employment Status:
Full-Time or Part-Time Reports To:
Qualified Mental Health Professional, Clinical Director, or Program Director Compensation:
Based on assigned level, credentials, and experience Position Levels QMHA Level 1 - QMHA Registered This entry-level position is intended for employees who hold or qualify for an active QMHA-R registration and are developing their competencies through supervised behavioral health experience. QMHA Level 2 - QMHA I This intermediate position requires an active QMHA I certification and demonstrated competency in providing behavioral health services, implementing treatment plans, documenting services, coordinating resources, and responding to participant needs. QMHA Level 3 - QMHA II This advanced position requires an active QMHA II certification. The employee provides advanced case management, care coordination, behavioral health support, and assistance with program quality, staff mentoring, and service coordination. "QMHA Level 3" is an internal Innervision Health Services position title and does not represent a separate Oregon
QMHA III
credential. Position Summary Innervision Health Services is seeking culturally informed Qualified Mental Health Associates to provide behavioral health services and support to Native American and Indigenous adults in Salem and Portland, Oregon. Under the supervision of a qualified mental health professional, QMHAs help implement person-centered service plans, facilitate behavioral health and skill-development groups, provide case management, coordinate community resources, document participant progress, and respond to behavioral health and safety concerns. The ideal candidate understands the importance of Tribal sovereignty, cultural identity, community relationships, family systems, traditional sources of wellness, and the effects of historical and intergenerational trauma. The employee must recognize that Native Nations and Indigenous communities are culturally distinct and must avoid stereotypes, assumptions, or unauthorized use of cultural practices. An active Oregon Peer Support Specialist certification is strongly preferred, particularly when the employee will provide separately identified peer-delivered services. Essential Duties and Responsibilities Behavioral Health Services
  • Provide behavioral health services within the employee's assigned QMHA level and under the supervision of a qualified mental health professional.
  • Implement individualized service and treatment plans developed or approved by an appropriately qualified professional.
  • Help participants identify strengths, needs, goals, barriers, natural supports, and community resources.
  • Provide skills training, behavioral health education, care coordination, case management, and recovery support.
  • Assist participants with developing coping, communication, emotional-regulation, problem-solving, self-advocacy, and daily-living skills.
  • Support participants experiencing anxiety, depression, trauma-related symptoms, grief, substance-use concerns, family disruption, housing instability, reentry challenges, and other behavioral health needs.
  • Observe and document changes in participants' behavior, functioning, symptoms, engagement, and safety.
  • Report significant changes or concerns to the supervising QMHP promptly.
  • Maintain an assigned caseload and follow established service schedules.
  • Provide services in outpatient, community-based, and approved telehealth settings. Group Facilitation
  • Facilitate behavioral health, psychoeducational, wellness, life-skills, recovery, and support groups.
  • Follow approved curricula, service plans, program policies, and QMHP guidance.
  • Prepare group materials and maintain an organized, respectful, and emotionally safe environment.
  • Encourage participation without requiring individuals to disclose personal, cultural, spiritual, or traumatic experiences.
  • Address group conflict, disruptive behavior, emotional distress, and safety concerns according to organizational procedures.
  • Adapt communication and teaching methods to participants' needs, learning styles, and cultural preferences.
  • Document the group topic, intervention, participant response, progress, and follow-up needs. Case Management and Care Coordination
  • Connect participants with behavioral health, medical, psychiatric, housing, employment, education, transportation, benefits, legal, food, and other community resources.
  • Help participants schedule appointments, complete referrals, gather documents, and navigate service systems.
  • Coordinate services with counselors, QMHPs, medical providers, case managers, peer specialists, Tribal programs, and community organizations.
  • Obtain appropriate authorization before communicating with outside providers or community partners.
  • Track referrals and follow up to determine whether participants successfully accessed recommended services.
  • Participate in treatment-team meetings, case conferences, discharge planning, and transition-of-care activities.
  • Help reduce barriers that interfere with treatment attendance, recovery, housing stability, and community involvement. Culturally Responsive Responsibilities
  • Provide services with cultural humility and respect for Native American, Alaska Native, Tribal, Urban Indian, and other Indigenous participants.
  • Understand that Native American and Indigenous communities do not represent one single culture.
  • Recognize the potential effects of colonization, forced displacement, boarding schools, family separation, systemic discrimination, cultural disruption, and historical and intergenerational trauma.
  • Use a strengths-based approach that honors Indigenous resilience, family, community, elders, cultural identity, and traditional sources of support.
  • Ask participants how they personally define culture, wellness, healing, family, spirituality, and community.
  • Support culturally meaningful services or practices when requested by the participant and appropriately authorized.
  • Collaborate respectfully with Tribal representatives, Native-led organizations, elders, cultural advisors, traditional healers, and community partners when authorized.
  • Respect Tribal sovereignty, community protocols, sacred knowledge, ceremonies, medicines, stories, songs, and other protected cultural practices.
  • Never present oneself as a spiritual, ceremonial, or cultural authority unless formally recognized by the appropriate community.
  • Never reproduce, introduce, or facilitate protected cultural practices without appropriate authorization.
  • Avoid cultural appropriation, stereotyping, tokenism, and assumptions based on a participant's appearance, name, enrollment status, or background.
  • Help maintain an environment where Native American and Indigenous participants feel safe, heard, represented, and respected. Peer-Delivered Services When the QMHA also holds an active Peer Support Specialist certification:
  • Provide peer-delivered services using appropriate lived experience, mutuality, hope, encouragement, and recovery-oriented principles.
  • Clearly distinguish QMHA behavioral health services from peer-support services.
  • Inform participants which role is being used during a particular service.
  • Use personal disclosure carefully and only when it serves a participant-centered purpose.
  • Help participants develop wellness plans, strengthen natural supports, build community connections, and advocate for themselves.
  • Maintain appropriate professional and peer-support boundaries.
  • Follow both QMHA and Peer Support Specialist ethical requirements.
  • Receive peer supervision when required for peer-delivered services. Documentation and Compliance
  • Complete service notes, group notes, case-management notes, referral records, safety documentation, and other required records accurately and on time.
  • Ensure documentation identifies the service provided, intervention used, participant response, progress toward goals, and follow-up plan.
  • Document only services personally provided and accurately identify the employee's role and credential.
  • Maintain participant confidentiality in accordance with
HIPAA, 42 CFR
Part 2 when applicable, Oregon requirements, and organizational policies.
  • Obtain appropriate authorization before releasing or discussing protected participant information.
  • Follow organizational requirements regarding participant rights, informed consent, grievances, professional boundaries, conflicts of interest, and ethical conduct.
  • Participate in documentation reviews, audits, quality-improvement activities, and corrective-action processes.
  • Maintain active credentials, continuing education, background-check clearance, and required training.
  • Practice within the QMHA scope and immediately refer needs outside that scope to the supervising QMHP. Crisis and Safety Responsibilities
  • Observe for signs of suicidal ideation, homicidal ideation, self-harm, abuse, neglect, exploitation, intoxication, withdrawal, overdose risk, psychosis, or other behavioral health emergencies.
  • Notify the supervising QMHP or designated clinical leader of safety concerns immediately.
  • Follow established crisis-intervention, emergency-response, mandatory-reporting, and supervisory-notification procedures.
  • Assist with implementing safety and crisis-response plans developed or approved by qualified clinical staff.
  • Contact emergency services when directed or when required by organizational policy.
  • Document observations, notifications, instructions received, actions taken, and follow-up activities.
  • Maintain required training in suicide prevention, crisis response, de-escalation, overdose response, and naloxone administration. Level-Specific Responsibilities QMHA Level 1 - QMHA-R
  • Work under close and regularly scheduled QMHP supervision.
  • Develop competency in service delivery, group facilitation, case management, documentation, ethics, cultural responsiveness, and crisis procedures.
  • Implement established service plans and approved interventions.
  • Seek supervisory guidance before making significant changes to service activities.
  • Complete required supervised experience and competency-development activities.
  • Maintain active QMHA-R status and make satisfactory progress toward QMHA I certification.
  • Participate in additional record review, observation, training, and coaching as assigned. QMHA Level 2 - QMHA I
  • Manage a routine behavioral health caseload with regular QMHP supervision.
  • Independently implement established treatment and service-plan interventions within the QMHA scope.
  • Facilitate approved groups and skill-development activities.
  • Coordinate routine community referrals and participant services.
  • Identify changes in participant functioning and recommend service-plan review to the QMHP.
  • Demonstrate competency in documentation, ethics, cultural responsiveness, crisis response, and professional boundaries.
  • Assist with orienting QMHA-R employees to program workflows and documentation expectations.
  • Pursue advanced training and supervised experience appropriate for QMHA II certification when desired. QMHA Level 3 - QMHA II
  • Provide advanced case management and care coordination for participants with complex behavioral health and social-service needs.
  • Coordinate multidisciplinary services across behavioral health, medical, housing, Tribal, legal, and community systems.
  • Demonstrate advanced knowledge of case management, care coordination, participant rights, and requirements governing behavioral health services.
  • Assist with complex transitions, discharge planning, and continuity-of-care activities.
  • Serve as a senior resource and mentor for QMHA-R and QMHA I employees.
  • Assist with staff orientation, workflow training, group-program development, and documentation improvement.
  • Review records for completeness when formally assigned, without performing functions reserved for a QMHP or clinical supervisor.
  • Identify program barriers, resource gaps, and opportunities for quality improvement.
  • Provide staff supervision only when separately qualified, formally authorized, and permitted by applicable requirements. Required Qualifications for All Levels
  • Must meet the education, experience, competency, and credential requirements for the assigned QMHA level.
  • Must be physically present in Oregon when providing services when required by applicable program or Medicaid requirements.
  • Knowledge of behavioral health, trauma-informed care, person-centered services, recovery principles, professional boundaries, and confidentiality.
  • Demonstrated ability to work respectfully with Native American, Alaska Native, Tribal, Urban Indian, or other Indigenous participants.
  • Ability to communicate effectively with participants, families, providers, and community organizations.
  • Ability to facilitate groups and provide behavioral health skill development.
  • Ability to complete accurate and timely documentation.
  • Ability to recognize and report behavioral health and safety concerns.
  • Basic proficiency with electronic health records, email, virtual meeting platforms, and office technology.
  • Ability to pass required background checks and exclusion screenings.
  • Reliable transportation and ability to travel throughout the Salem and Portland service areas. Credential Requirements by Level QMHA Level 1
  • Active QMHA-R registration through the Mental Health and Addiction Certification Board of Oregon or other credentialing pathway accepted by the program.
  • Qualifying behavioral health education, degree, or combination of relevant education and occupational experience.
  • Commitment to completing supervised experience and certification requirements. QMHA Level 2
  • Active QMHA I certification in good standing.
  • Completion of the supervised experience and competency examination required for QMHA I certification.
  • Demonstrated behavioral health service, documentation, case-management, and group-facilitation competency. QMHA Level 3
  • Active QMHA II certification in good standing.
  • Active QMHA I certification as the prerequisite credential.
  • Completion of the advanced supervised-experience and examination requirements for QMHA II.
  • Demonstrated advanced competency in case management, care coordination, participant rights, and behavioral health regulations. Preferred Qualifications
  • Active Oregon Peer Support Specialist certification in Adult Mental Health or Adult Addictions.
  • Active status on the Oregon Traditional Health Worker Registry, when applicable.
  • Experience serving Oregon Tribal communities, Urban Indian populations, or Native-led organizations.
  • Experience working in outpatient behavioral health, intensive outpatient services, community mental health, reentry, housing, or integrated care.
  • Knowledge of Native American and Indigenous behavioral health resources in Salem, Portland, and surrounding communities.
  • Experience serving individuals with co-occurring mental health and substance-use conditions.
  • Training in trauma-informed care, motivational interviewing, suicide prevention, crisis intervention, de-escalation, harm reduction, and overdose response.
  • Knowledge of Oregon Health Plan services, coordinated care organizations, and community-resource systems.
Supervision All QMHA services must be provided under the supervision of a qualified mental health professional in accordance with applicable requirements and organizational policy. Employees must participate in scheduled supervision, case consultation, staff meetings documentation review, competency evaluation, and professional-development activities. QMHA employees may not independently diagnose mental health conditions, practice psychotherapy,independently modify clinical treatment, or perform duties reserved for a QMHP or licensed professional. Working Conditions Services may be delivered in outpatient offices, community settings, partner organizations, participant residences, or through approved telehealth platforms. The position may require local travel, group facilitation, extended periods of sitting or standing, and occasional evening or weekend work. Employees may interact with participants experiencing emotional distress, trauma responses, behavioral crises, housing instability, substance-use concerns, or other complex behavioral health needs. Equal Employment Opportunity Innervision Health Services is committed to maintaining an inclusive and respectful workplace. Qualified applicants will be considered without unlawful discrimination based on race, color, national origin, Tribal affiliation, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by applicable law. Applicants with demonstrated experience serving Native American and Indigenous communities, meaningful cultural knowledge, and qualifying lived recovery experience are strongly encouraged to apply. Any legally authorized employment preference applicable to a qualifying Tribal organization will be administered in accordance with applicable law and organizational policy.
Application Requirements Applicants should submit:
  • Current résumé
  • Copy of active
QMHA-R, QMHA
I, or QMHA II credential
  • Copy of Peer Support Specialist certification, if applicable
  • Traditional Health Worker Registry information, if applicable
  • Brief statement describing experience serving Native American or Indigenous communities
  • At least two professional references Send application materials to [k.
wiggins@innervisionhealthservices.com] or call us at [971-443-0094] and leave a voicemail for inquiries.
Pay:
From $28.00 per hour Expected hours: 35.0 - 40.0 per week People with a criminal record are encouraged to apply
Work Location:
In person