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Front Desk Concierge Aurora (Cannabis Industry) Pioneer Interests - 2.1 Aurora, CO Job Details Full-time $17.29 an hour 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance Employee discount Life insurance Qualifications Computer operation Customer communication Confidential information handling Filing Administrative experience Driver's License Typing Clerical experience Full Job Description Job description

Summary:

The role of the Front Desk Concierge is to create a welcoming, professional, and organized first point of contact for guests visiting LOVA Canna Co. The Front Desk Concierge greets guests, supports the check-in process, verifies identification and required entry credentials in accordance with company procedures, manages the reception area, and communicates with the retail team to support an efficient guest experience. This role is expected to uphold LOVA culture, customer service standards, and applicable security and compliance requirements.

Roles and Responsibilities:

Guest Experience / Customer Service Greets guests promptly and provides a friendly, professional welcome in line with LOVA customer service expectations Creates a positive first impression and helps maintain an orderly, comfortable, and professional reception area Answers general questions about the visit and directs guests to the appropriate team member when additional assistance is needed Communicates wait times, check-in expectations, and next steps clearly and courteously Responds to guest concerns professionally and escalates complaints or unusual situations to management as appropriate Maintains a welcoming and respectful experience for all guests Guest Check-In / Compliance / Security Checks identification and verifies guest age and required credentials in accordance with company policy and applicable state and local regulations Follows all required guest check-in, visitor log, access control, and entry procedures Ensures only authorized guests enter restricted or employee-only areas and promptly alerts management to unauthorized access attempts Does not permit entry when identification, credentials, or other required information cannot be verified; refers exceptions to management Protects guest information and handles identification and check-in records confidentially Completes required compliance, security, and other role-specific training Immediately reports suspected policy violations, safety concerns, suspicious activity, or compliance issues to management Communication / Teamwork Communicates with Retail Associates and management to coordinate guest flow and notify the appropriate team when guests are ready Provides accurate information to guests without making unsupported claims about products, medical benefits, or regulations Responds to company communications and inquiries in a timely manner Monitors and responds appropriately to Slack messages or other designated communication channels Maintains professionalism with guests, coworkers, vendors, and other visitors Contributes to a positive work environment and ensures conduct aligns with LOVA mission and culture Reception / General Duties Maintains cleanliness, organization, and presentation of the reception and waiting areas Keeps check-in materials, forms, and approved supplies stocked and organized Completes assigned opening, closing, and daily checklists as required Maintains accurate guest logs and check-in documentation in accordance with company procedures Uses company systems and equipment appropriately and reports malfunctions or supply needs to management Assists with general administrative and retail support tasks as assigned, while maintaining required access and compliance boundaries Performs other duties as assigned

Qualifications:

MED Badge, as required for the position Colorado driver's license Strong verbal communication, customer service, and interpersonal skills Ability to maintain confidentiality and follow established procedures Reliable attendance, punctuality, and attention to detail Ability to remain professional in a fast-paced retail environment

Working Conditions:

Extended periods of standing and/or walking may be required. Ability to lift, carry, and balance up to 25 pounds (50 pounds with assistance). Work is performed in a regulated cannabis retail environment and requires adherence to company security and compliance procedures. Pioneer Interests is an equal opportunity employer. We are committed to cultivating an environment where people of all backgrounds and identities are included and feel valued for the work they produce and the perspectives they bring.

Pay:

$17.29 per hour

Benefits:

Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person