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Hospitality
Concierge
Holland, MI

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Now viewing: Front Desk (2nd Shift | Part-Time)
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Resthaven

Front Desk (2nd Shift | Part-Time)

Entry-Level JobVerifiedNo experience needed

Job Description

See Yourself Here. Learn Here. Grow Here. Thrive Here. Front Desk (2nd Shift) At Resthaven, we believe care is more than a profession — it's a calling. Since 1945, we have remained committed to serving older adults with compassion, dignity, excellence, and faith-centered purpose. As a not-for-profit, faith-based organization, we're dedicated to enriching lives — both for those we serve and those who serve alongside us. Whether you're looking to grow your career or find a more supportive and purpose-driven workplace, you'll find it here. We'll help you learn, support your success, and surround you with people who believe in service, community, respect, and making a meaningful difference every day. At Resthaven, we believe care is more than a profession — it's a calling. Since 1945, we have remained committed to serving older adults with compassion, dignity, excellence, and faith-centered purpose. As a not-for-profit, faith-based organization, we're dedicated to enriching lives — both for those we serve and those who serve alongside us. Whether you're looking to grow your career or find a more supportive and purpose-driven workplace, you'll find it here. We'll help you learn, support your success, and surround you with people who believe in service, community, respect, and making a meaningful difference every day. Pay Range ✔ $15 - $16.50 Employment Type & Schedule ✔ 2nd Shift | Part-Time | 4:30 PM - 12:30 AM Why Join Resthaven? ✔ A supportive and mission-driven work culture ✔ Opportunities for growth, leadership, and development ✔ A chance to make a real impact in the lives of residents every day ✔ NOMI health insurance network with zero co-pay, deductible or co-insurance expense Essential Responsibilities ✔ Receive, screen, route, and direct telephone calls and in-person inquiries to all departments in a pleasant and professional manner. ✔ Greet and assist residents with daily needs. ✔ Sort inter-office and external mail. ✔ Assists in coordinating the emergency response system. ✔ Ensure the safety and cleanliness of assigned areas. Perform a variety of cleaning tasks such as vacuuming, dusting, mopping, and sweeping. Maintain the cleanliness of restrooms, lobby, entry ways, and exterior spaces/sidewalks as assigned and/or observed. ✔ Display excellent customer services skills by projecting a positive and cheerful demeanor with staff, residents, customers, and vendors at all times. ✔ Assist in the set-up, take-down, clean-up and coordination of activities and events as needed. ✔ Make referrals to the Administrator regarding resident concerns and behavior issues. ✔ Develop and maintain professional and appropriate relationships and rapport with all residents, their families, and employees. ✔ Gather and input data for facility communication system, maintenance requests and inquiry database. ✔ Scan and upload documents into resident clinical chart. ✔ Act as a first responder to emergency call system and fire alarm, monitor campus security cameras. ✔ Assumes all other position related responsibilities as assigned and campus needs evolve. Knowledge, Skills & Abilities ✔ Ability to complete multiple tasks with interruptions. ✔ Professional phone skills and appearance. ✔ Effective decision-making skills. ✔ Ability to effectively coordinate emergency and evacuation situations when necessary. ✔ Ability to speak clearly and distinctly when making announcements. ✔ Effective verbal and written communication skills. ✔ Ability to operate standard office equipment including fax, calculator, telephone, copier, audio visual equipment, etc. ✔ Computer literate and familiar with Word, Excel, Email, etc. ✔ Communicates effectively and tactfully, while recognizing age, cultural orientation, needs, abilities and physical condition. ✔ Ability to display a sense of caring, concern, compassion, and dignity for residents. ✔ Ability to establish and maintain effective and professional working relationships with residents, families, visitors, and employees. ✔ Well organized and attentive to detail. Education, Training, Experience ✔ High school graduate or successful completion of GED. ✔ Previous receptionist experience or training desired, preferably working with the elderly. ✔ Participates in learning and development opportunities. ✔ Attends all required training and departmental meetings.
Work Location:
In person