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Hot Springs Village Property Owners' Association Job Description Job Title:

Parks and Recreation Manager Department:

Parks and Recreation Reports To:

Parks and Recreation Director FLSA Status:

Exempt Pay Grade:

Approved By:

Human Resources Approved Date:

8/24/26

Summary:

Assists the Parks and Recreation Director in the overall operations of the Parks and Recreation Department, with a primary focus on the day-to-day operations, programming, and member services of the Coronado Fitness Center. Supports the development and delivery of fitness, wellness, aquatic, and recreational programs while providing assistance with other departmental facilities, parks, trails, events, and operations as assigned. Helps ensure outstanding customer service and a welcoming environment for property owners and guests. Essential Duties and Responsibilities include the following. Other duties may be assigned. Assist in maintaining knowledge of Property Owners' Association (POA) policies, rules, and procedures related to Parks and Recreation facilities (with emphasis on the Coronado Fitness Center) and recommend revisions as necessary. Support the evaluation of Fitness Center programs, services, fees, and charges; assist the Director with broader Parks and Recreation program and fee evaluations as directed. Assist with the creation, scheduling, management, and promotion of group fitness classes, wellness programs, personal training coordination, aquatic fitness offerings, and related special events at the Coronado Fitness Center. Provide day-to-day coordinated support for Fitness Center operations, including member services, facility readiness, equipment oversight, and program delivery under the direction of the Director. Help evaluate and recommend additional fitness services, equipment, class formats, and facility improvements to best serve the recreational and wellness needs of the community. Assist in the preparation, monitoring, and reporting of the Fitness Center operating budget and related capital needs; support the Director with overall Parks and Recreation budget tracking as assigned. Plan, develop, and help manage comprehensive fitness and instructional programs; assist with special events and community programming across the department as needed. Support Fitness Center operations including daily reports, usage statistics, member communications, vendor coordination, inventory, and facility upkeep; assist the Director with broader departmental reports, contracts, leases, sponsorships, and personnel matters when directed. Respond to member and guest inquiries, compliments, and complaints; assist with rules enforcement at the Fitness Center and other Parks and Recreation facilities when assigned. Draft routine correspondence and assist with memos regarding POA policies, procedures, and directives as directed by the Director. Coordinate and support special projects related to the Fitness Center; assist the Director with other departmental special projects as assigned. Coordinate fitness and wellness programming in conjunction with outside instructors and organizations; act as a liaison with fitness-related community groups. Support the Director's broader liaison role with community and cultural organizations as needed. Assist with vendor and contract coordination for Fitness Center equipment, services, and programming. Support usage tracking, membership data review, and basic analysis related to Fitness Center participation and programs. May be required to drive a POA vehicle or personal vehicle while conducting POA business. Help maintain a safe, clean, and welcoming Fitness Center environment; promptly report and coordinate maintenance, safety, and equipment issues with the Director and appropriate support staff. Assist with recruiting, scheduling, training, and day-to-day supervision of Fitness Center part-time staff, group fitness instructors, and lifeguards under the direction of the Director. Assist with facility management across Parks and Recreation facilities as assigned. Assist with event programming and execution for departmental and community events. Assist with trails and outdoor recreation operations and programming. Assist with bar supervision as assigned. Serve as liaison between members, business, and organizations that utilize facilities such as the PDL Center and Coronado Community Center. Assist with concert execution and related event operations. Assist with capital improvement planning, budget and execution of projects.

Supervisory Responsibilities:

Will assist in the supervision of full and part-time staff, group fitness instructors, lifeguards, and volunteers as assigned to all areas of the Parks and Recreation Department. Carries out supervisory support responsibilities in accordance with the organization's policies and applicable laws under the guidance of the Parks and Recreation Director. Responsibilities may include assisting with interviewing and training staff, planning and assigning work, providing input on performance, and helping address complaints and resolve problems.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to lead, direct, inspire, and motivate others in a supportive and collaborative capacity Requires political sensitivity, conflict resolution abilities, and strong interpersonal skills Displays a positive attitude, exercises independent good judgment, and demonstrates creative thinking Able to work well with limited direct supervision while keeping the Director informed Ability to form collaborative relationships with staff, instructors, members, and community partners Outstanding customer service skills with an upbeat, friendly, and professional personality Education and/or

Experience:

Associate's degree or Bachelor's degree in Parks and Recreation Management, Exercise Science, Kinesiology, Sports Management, Business Management, or a related field preferred; or three to five years of related experience in fitness center operations, recreation programming, or facility management; or an equivalent combination of education and experience.

Language Skills:

Ability to effectively articulate and present information and concepts to members, staff, upper management, public groups, and/or boards of directors in a professional and clear manner. Ability to read, analyze, and interpret general business documents, procedures, and technical instructions.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret basic graphs. Ability to perform these operations using units of U.S. currency, weight measurement, volume, and distance.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates, Licenses, Registrations:

Requires a valid Arkansas driver's license and clean driving record with proof of liability insurance. Current CPR/AED and First Aid certification required (or ability to obtain within 30 days of hire). Nationally recognized Personal Training certification, Group Fitness Instructor certification, and/or Aquatic certification strongly preferred or ability to obtain within a reasonable time frame after hire. Red Cross Lifeguard certification preferred or ability to obtain as directed.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25-50 pounds (e.g., fitness equipment or supplies). Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The role may require demonstrating exercises and maintaining a reasonable level of personal physical fitness.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee primarily works in an indoor fitness center environment that may include exposure to equipment noise, climate-controlled pool and hot-room areas, and moderate physical activity. The employee may occasionally work outdoors or in other Parks and Recreation facilities. The noise level in the work environment is usually moderate. Work schedule may include early mornings, evenings, weekends, and holidays as needed to support Fitness Center and departmental operations. 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Parks and Recreation Manager