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Hospitality
Hotel Desk Clerk
Kingman, AZ

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Home2 Suites by Hilton Kingman

Front Desk Associate

Job Description

Overview We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests and play a crucial role in providing exceptional customer service and creating a positive experience for all visitors. Duties
  • Greet guests and provide them with a warm welcome
  • Check guests in and out of the hotel efficiently
  • Answer phone calls and direct them appropriately
  • Assist guests with inquiries and provide information about the hotel amenities and local attractions
  • Handle guest requests promptly and professionally
  • Process reservations and cancellations accurately
  • Maintain a clean and organized front desk area Experience
  • Previous experience in customer service or hospitality is preferred
  • Proficiency in phone systems and basic computer skills
  • Excellent communication skills with a strong focus on customer satisfaction
  • Ability to speak multiple languages is a plus
  • Knowledge of night audit procedures is advantageous If you are passionate about delivering exceptional guest services, possess strong interpersonal skills, and thrive in a fast-paced hospitality environment, we invite you to apply for the Front Desk Agent position at our resort.
Job Types:
Full-time, Part-time Pay:
From $15.15 per hour
Benefits:
Employee discount Paid time off
Experience:
Hotel experience: 1 year (Required)
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • Dental Insurance
  • Discounts/Reimbursements