Find & Apply For Hotel Desk Clerk Jobs in Marietta, Georgia

About Us We are Sona Pedicures, a modern, luxury waterless manicure and pedicure studio founded by a podiatrist and dedicated to providing a clean, safe, and elevated nail care experience. Our waterless approach prioritizes hygiene, comfort, and exceptional service for every client, and our team is trained with a foundation in proper foot health and care. Position Overview We are seeking an experienced Front Desk Lead to be the senior go-to presence at our front desk. In this role, you'll handle the full scope of front desk operations while setting the standard for our team — stepping in to guide newer associates, troubleshoot on the fly, and keep shifts running smoothly. This is a strong next step for someone who's mastered front desk fundamentals and is ready for more ownership, with real opportunity to grow into a management role. Key Responsibilities Front Desk & Client Services Warmly greet and check clients in and out with a professional and welcoming attitude Manage appointment scheduling, cancellations, and confirmations via phone, text, and booking software Accurately process payments and reconcile end-of-day transactions Maintain client records and preferences in our booking system Respond to client inquiries and resolve concerns in a timely, professional manner, escalating as needed Shift Leadership Serve as the point person on shift, helping newer front desk associates with questions or unfamiliar situations Help train and onboard new front desk hires alongside the Front Desk Manager Keep the front desk running smoothly during busy periods, coordinating priorities in the moment Phone & Communications Manage multi-line phone systems, directing calls efficiently and professionally Respond to voicemails and messages promptly Handle inquiries about services, pricing, availability, and studio policies Follow up with clients for appointment reminders and feedback Studio Preparation & Operations Open/close and prepare the studio for daily operations, ensuring all areas are clean, stocked, and guest-ready Handle data entry tasks with accuracy using Google Sheets and Google Docs Maintain organized filing systems and monitor front-desk and retail inventory, flagging restock needs Ensure the reception area, waiting room, and retail displays are tidy and visually appealing throughout the day Manager Support Assist the Front Desk Manager and Operational Manager with administrative tasks and daily communications Support document proofreading, filing, and record keeping Help track and organize client feedback and reviews Contribute ideas for improving guest experience and studio operations Qualifications Required High school diploma or equivalent 1 year plus of front desk experience (spa, salon, medical office, or similar) Strong verbal and written communication skills Friendly, professional demeanor with a customer-first mindset Ability to multitask and prioritize in a fast-paced environment Proficiency with Google Docs and Google Sheets; scheduling software experience preferred Preferred Experience with Zenoti or similar appointment booking software Comfort mentoring or guiding newer team members Knowledge of multi-line phone systems and phone communication best practices Interest in the beauty, wellness, or foot health industry — a plus given our studio's podiatrist-founded approach to care What We Offer Competitive hourly pay Employee discounts on services and retail products Positive, professional, and supportive team environment Clear path for growth — we promote from within and invest in our team's development Ongoing training and mentorship Schedule This is a full-time position. Our studio is open Wednesday through Saturday, 9:00 AM - 7:00 PM, and Sunday, 11:00 AM - 6:00 PM. Weekend availability is required. Specific shift scheduling will be discussed during the interview process. How to Apply Please submit your resume — we'd love to meet you! We are an equal opportunity employer and welcome applicants from all backgrounds.

Benefits:

Employee discount, Free parking, On-the-job training, Paid time off, Paid training

Pay:

$17.00 - $19.00 per hour

Benefits:

Employee discount Paid time off

Work Location:

In person