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Hospitality
Hotel Desk Clerk
Pineville, LA

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Holiday Inn Express Pineville

Front Desk Agent/Night Auditor

Entry-Level JobVerifiedNo experience needed

Job Description

Job Description Job Summary Guest Service Agents are employed to ensure a happy and welcoming experience for every guest. They must have a flexible schedule and be able to work all shifts. Shifts are 7am
  • 3pm, 3pm
  • 11pm, and 11pm
  • 7am.
YOU ARE NOT GUARANTEED FULL TIME.
You are awarded days/hours/shifts based upon your performance. Responsibilities and Duties
  • Provides guest service at the front desk while using standards of service.
  • Verify accuracy of guest accounts by balancing departmental income, run computerized update and compile, mathematically verify and record all revenue produced by the hotel's operation.
  • Bill and collect all revenue owed to the hotel in an accurate, timely manner in accordance with accounting policies and procedures.
  • Audit and reconcile; if necessary post any corrections.
  • Separate the work accordingly and balance all work, using computer systems.
  • Close end of the day on all applicable computer systems.
  • Reconcile outlet work and separate the checks by type of payment.
  • Organize and compile paperwork as needed
  • Timely and appropriate communication with management and local authorities during an incident or emergency.
  • Represent hotel management during the graveyard hours.
  • Other duties and responsibilities as assigned.
  • The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
  • Maintain a safe work environment for co-workers and a safe hotel for guests.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to communicate, verbally and in writing, effectively with guests and coworkers.
  • Respond to guest requests.
  • Strong organizational skills with attention to detail.
  • Ability to compile facts and figures.
  • Ability to operate personal computer and calculator.
  • Telephone etiquette skills needed.
  • Maintains professionalism at all times, demonstrating courtesy and respect to guests and co-workers.
Qualifications and Skills Experience in hospitality is not required but preferred.
Job Type:
Part-time Job Type:
Part-time Pay:
From $10.00 per hour
Work Location:
In person