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Hospitality
Hotel Desk Clerk
Pineville, LA
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Job Description Job Summary Guest Service Agents are employed to ensure a happy and welcoming experience for every guest. They must have a flexible schedule and be able to work all shifts. Shifts are 7am
3pm, 3pm
11pm, and 11pm
7am.
YOU ARE NOT GUARANTEED FULL TIME.
You are awarded days/hours/shifts based upon your performance. Responsibilities and Duties
Provides guest service at the front desk while using standards of service.
Verify accuracy of guest accounts by balancing departmental income, run computerized update and compile, mathematically verify and record all revenue produced by the hotel's operation.
Bill and collect all revenue owed to the hotel in an accurate, timely manner in accordance with accounting policies and procedures.
Audit and reconcile; if necessary post any corrections.
Separate the work accordingly and balance all work, using computer systems.
Close end of the day on all applicable computer systems.
Reconcile outlet work and separate the checks by type of payment.
Organize and compile paperwork as needed
Timely and appropriate communication with management and local authorities during an incident or emergency.
Represent hotel management during the graveyard hours.
Other duties and responsibilities as assigned.
The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
Maintain a safe work environment for co-workers and a safe hotel for guests.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to communicate, verbally and in writing, effectively with guests and coworkers.
Respond to guest requests.
Strong organizational skills with attention to detail.
Ability to compile facts and figures.
Ability to operate personal computer and calculator.
Telephone etiquette skills needed.
Maintains professionalism at all times, demonstrating courtesy and respect to guests and co-workers.
Qualifications and Skills Experience in hospitality is not required but preferred.