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HI
Holiday Inn Express Pineville
Front Desk Agent/Night Auditor
Entry-Level JobVerifiedNo experience needed
Career Insights for Hotel Desk Clerk
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Based on Louisiana data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$26,811 / year median in Louisiana
Job Description
Job Description Job Summary Guest Service Agents are employed to ensure a happy and welcoming experience for every guest. They must have a flexible schedule and be able to work all shifts. Shifts are 7am
- 3pm, 3pm
- 11pm, and 11pm
- 7am.
YOU ARE NOT GUARANTEED FULL TIME.
You are awarded days/hours/shifts based upon your performance. Responsibilities and Duties- Provides guest service at the front desk while using standards of service.
- Verify accuracy of guest accounts by balancing departmental income, run computerized update and compile, mathematically verify and record all revenue produced by the hotel's operation.
- Bill and collect all revenue owed to the hotel in an accurate, timely manner in accordance with accounting policies and procedures.
- Audit and reconcile; if necessary post any corrections.
- Separate the work accordingly and balance all work, using computer systems.
- Close end of the day on all applicable computer systems.
- Reconcile outlet work and separate the checks by type of payment.
- Organize and compile paperwork as needed
- Timely and appropriate communication with management and local authorities during an incident or emergency.
- Represent hotel management during the graveyard hours.
- Other duties and responsibilities as assigned.
- The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
- Maintain a safe work environment for co-workers and a safe hotel for guests.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to communicate, verbally and in writing, effectively with guests and coworkers.
- Respond to guest requests.
- Strong organizational skills with attention to detail.
- Ability to compile facts and figures.
- Ability to operate personal computer and calculator.
- Telephone etiquette skills needed.
- Maintains professionalism at all times, demonstrating courtesy and respect to guests and co-workers.