Find & Apply For Hotel Desk Clerk Jobs in North Olmsted, Ohio

Overview Join our dynamic hospitality team as a Part-Time Front Desk Associate on the first shift! In this lively role, you will be the welcoming face and friendly voice that sets the tone for our guests' experience. Your energetic approach and exceptional customer service skills will ensure every visitor feels valued and cared for from check-in to check-out. This position offers an exciting opportunity to develop your hospitality management skills while working in a vibrant environment that celebrates diversity and guest satisfaction. If you thrive on multitasking, enjoy engaging with people, and have a passion for hospitality, this is the perfect role for you! This position is part-time. The days are Monday, Wednesday and Friday from 7am-3pm. Duties Greet guests warmly upon arrival and assist with check-in/check-out procedures using property management systems (PMS) such as OPERA or similar hotel management software Manage multi-line phone systems, answer inquiries promptly, and direct calls efficiently using professional phone etiquette Provide exceptional guest services by addressing questions, resolving issues, and offering local recommendations to enhance their stay Maintain accurate records of guest reservations, cancellations, and modifications through hospitality reservation systems Follow hotel emergency procedures diligently to ensure guest safety and respond effectively to any incidents or emergencies Support night audit processes when necessary, verifying daily financial transactions and reports Collaborate with team members to uphold high standards of guest relations and property presentation Maintain a clean environment and work space using cleaning materials, vacuum, mop, ect. Responsible for maintaining breakfast area during open hours and clean up after closing. Experience Previous experience in hospitality management or front desk operations preferred, especially within hotel or resort environments Strong customer service skills with a problem-solving mindset to handle guest concerns proactively Knowledge of hotel emergency procedures and guest relations best practices Demonstrated ability to communicate clearly and professionally in person, over the phone, and via written correspondence This role is paid and offers an engaging opportunity to grow your career in hospitality while providing memorable experiences for our guests. If you're energetic, detail-oriented, and passionate about delivering top-tier customer service, we invite you to apply!

Pay:

From $14.00 per hour Expected hours: 25.0 per week

Benefits:

Employee discount

Work Location:

In person