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Now viewing: 2nd Shift Front Desk Associate
ES
Extended Stay America Suites Lancaster County
2nd Shift Front Desk Associate
Job Description
Job Overview:
- We are seeking a Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and creating a positive experience for all visitors. Full Time
- 5 Evenings
- Tuesday thru Saturday 2:00pm to 10:00pm
Hours:
2:00 PM to 10:00 PM Weekends & Holidays are a MUSTResponsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out efficiently
- Handle guest inquiries and provide information about hotel services, facilities, and local attractions
- Process reservations and cancellations accurately
- Manage phone calls and reservations using hotel management software
- Ensure the lobby area is clean and presentable
Requirements:
- Must be reliable and punctual
- Previous experience in hospitality or guest services preferred
- Proficiency in using phone systems and hotel management software
- Strong communication skills with a focus on guest relations
- Ability to speak multiple languages is a plus (Bilingual or Multilingual) Joining our team as a Front Desk Agent offers the opportunity to be part of a dynamic hospitality environment where your customer service skills will shine.