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Extended Stay America Suites Lancaster County

2nd Shift Front Desk Associate

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Job Description

  • Job Overview:
  • We are seeking a Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and creating a positive experience for all visitors. Full Time
  • 5 Evenings
  • Tuesday thru Saturday 2:00pm to 10:00pm
Hours:
2:00 PM to 10:00 PM Weekends & Holidays are a MUST
  • Responsibilities:
  • Greet and welcome guests in a friendly and professional manner
  • Check guests in and out efficiently
  • Handle guest inquiries and provide information about hotel services, facilities, and local attractions
  • Process reservations and cancellations accurately
  • Manage phone calls and reservations using hotel management software
  • Ensure the lobby area is clean and presentable
  • Requirements:
  • Must be reliable and punctual
  • Previous experience in hospitality or guest services preferred
  • Proficiency in using phone systems and hotel management software
  • Strong communication skills with a focus on guest relations
  • Ability to speak multiple languages is a plus (Bilingual or Multilingual) Joining our team as a Front Desk Agent offers the opportunity to be part of a dynamic hospitality environment where your customer service skills will shine.
Pay:
From $14.00 per hour
Experience:
Hospitality:
2 years (Required) Ability to
Commute:
Mountville, PA 17554 (Required)
Work Location:
In person