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Front Desk Supervisor Hampton by Hilton Lockport, NY Job Details Full-time $17 - $19 an hour 1 day ago Benefits 401(k) Employee discount Qualifications High school diploma or GED Hiring Forecasting Purchasing Office management Full Job Description Hampton by Hilton Lockport NY - Hampton Inn is seeking a passionate individual to join our Front Desk Team as the

Front Office Supervisor:

Position Summary:

To assist in directing the overall operation of the front desk.

Essential Functions:

• Acts as host / hostess by welcoming guests, solving problems, and ensuring guests have a great stay.
• Performs human resource functions for staff, including hiring, training, scheduling, and evaluating.
• Reviews all schedules, purchase requests, and purchase orders for the area of responsibility following budget and staff requirements.
• Reviews payroll expenditures to be budgeted and approved based on guidelines.
• Implements policies and procedures consistent with company policies. Ensures the welfare and comfort of our guests.
• Generates reports and forecasts for Front Desk, Engineering, and Housekeeping.
• Develops and maintains operating / training manuals for the Front Desk, Telephone Operators, Guest Services, and Meeting Room.
• Assists reservations, front desk, and guest services managers / supervisors as needed.
• Maintains the integrity of the front office records in the property management system and call accounting systems.
• Acts as a liaison with Group Planners, the Meeting Room, and Housekeeping.

Position Requirements:

Minimum Knowledge:

Requires advanced knowledge of specialized or technical field or a thorough knowledge of the practices and techniques of a professional field. May require knowledge of policies and procedures, and the ability to determine a course of action based on these guidelines.

Formal Education and Job-Related Experience:

This position requires a minimum formal education of a high school diploma and a minimum of three years job-related experience.

• Must have reliable transportation. Must be available to work nights, weekends and holidays.
• Prior supervisory/management experience at a hotel front desk is a plus.
• Experience in Hilton OnQ or PEP System is preferred.

Job Type:

Full-time Required experience: hotel front desk supervisor/manager: 1 years

Job Type:

Full-time Pay:

$17.00 - $19.00 per hour

Benefits:

401(k) Employee discount

Work Location:

In person