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Front Desk Supervisor - Fairfield Inn & Suites by Marriott Catoosa Leisure Hospitality Management - 3.3 Catoosa, OK Job Details Full-time $18 an hour 18 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Life insurance Qualifications Hospitality Multilingual Night audit Problem-solving Multi-line phone systems

Full Job Description Hotel Address:

200 Elliott Lane, Catoosa

OK 74015

(behind Walmart) Job Summary Join our dynamic hospitality team as a Front Desk Supervisor at the Fairfield Inn & Suites by Marriott Catoosa. In this energetic leadership role, you will oversee daily front desk operations, ensuring exceptional guest experiences from check-in to check-out. Your enthusiasm and expertise will motivate your team to deliver top-tier customer service, manage reservations efficiently, and uphold the hotel's standards of hospitality. This position offers an exciting opportunity to lead with energy, problem-solve guest concerns proactively, and create a welcoming environment for all visitors. Your role is vital in maintaining smooth hotel operations and fostering guest satisfaction through outstanding service and operational excellence. Duties Supervise front desk staff, providing coaching, training, and support to ensure high-quality guest interactions. Oversee hotel reservation systems such as SPOG, StayPMS, GXP, and ResApp to confirm bookings, modify reservations, and optimize room occupancy. Handle guest inquiries via multi-line phone systems with professionalism, demonstrating excellent phone etiquette and communication skills. Resolve guest issues promptly by applying customer service problem-solving techniques, ensuring positive guest relations at all times. Manage night audit procedures to reconcile daily financial transactions accurately while maintaining compliance with hotel policies. Enforce hotel emergency procedures swiftly and effectively during incidents or safety concerns to protect guests and staff. Uphold hospitality standards by delivering friendly, energetic service that exceeds guest expectations and fosters loyalty. Qualifications Proven experience in hospitality management or front desk supervision within a hotel environment. Strong knowledge of hotel management systems or similar property management software. Exceptional customer service skills with a focus on guest relations and problem-solving capabilities. Ability to communicate effectively via phone communication channels, including multi-line phone systems. Bilingual or multilingual abilities are highly desirable to serve a diverse clientele effectively. Familiarity with hotel emergency procedures and night audit processes is preferred. Previous resort or hotel experience will be considered an asset for this energetic leadership role. Demonstrated ability to lead a team with enthusiasm while maintaining high standards of hospitality and professionalism. Join us in creating memorable experiences for our guests by leading a vibrant front desk team dedicated to excellence!

Pay:

$18.00 per hour

Benefits:

Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person