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Hospitality
Restaurant / Food Service Manager
Bainbridge, GA
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Bainbridge, GA About Smooth Smooth Brewing Company brings together locally brewed craft beer, great food, four lanes of duckpin bowling, and a welcoming place for our community to gather. From weekday lunches and family dinners to live music, private parties, and downtown celebrations, we want every guest to have a reason to come back. We are a kid-friendly restaurant that welcomes families. Our General Manager must embrace that atmosphere and help make Smooth a place where parents, children, friends, and visitors feel comfortable and valued. We are seeking a hands-on General Manager who can lead our team, strengthen daily operations, plan successful events, and help grow the business. The right person will take ownership of the guest experience, hold staff accountable, and understand how great service and disciplined management work together to build a profitable business. The Role The General Manager oversees daily restaurant, bar, and duckpin bowling operations while working closely with ownership, kitchen leadership, and our Head Brewer. This is an active, floor-focused leadership position that requires being present during service, coaching employees, and stepping in wherever needed. It also requires looking ahead—planning events, preparing for downtown activities, and creating opportunities to bring people through our doors. ResponsibilitiesLead and Develop the Team Recruit, hire, onboard, schedule, and supervise restaurant and bar staff. Establish clear expectations for service, attendance, appearance, teamwork, and job performance. Train employees consistently, address performance concerns promptly, and recognize strong work. Build a culture of hospitality, accountability, cleanliness, and respect. Plan staffing around expected business volume, reservations, and events while controlling labor costs. Deliver a Great Guest Experience Be visible and engaged during service, supporting employees and interacting with guests. Maintain consistent standards for food quality, beverage service, order accuracy, and service times. Resolve guest concerns professionally and use feedback to improve operations. Oversee duckpin bowling reservations, guest assistance, and lane readiness. Keep dining areas, the bar, bowling lanes, restrooms, and event spaces clean and welcoming. Welcome and Encourage Families Embrace Smooth's identity as a kid-friendly restaurant where families feel comfortable and welcome. Lead by example with a positive, patient, and encouraging attitude toward children and families. Train staff to provide thoughtful service to families and maintain a clean, safe, and enjoyable environment. Help develop family-friendly activities, events, and promotions that encourage repeat visits. Manage Operations and Profitability Monitor sales, labor, food and beverage costs, inventory, and waste. Review financial reports with ownership and follow through on agreed goals and corrective actions. Manage purchasing, inventory counts, vendor relationships, and product availability. Maintain accurate cash handling, deposits, POS records, and opening and closing procedures. Ensure compliance with food safety, sanitation, and responsible alcohol service requirements. Coordinate facility and equipment maintenance and promptly report issues. Plan and Execute Events Balance daily restaurant operations with advance planning and successful execution of events. Stay informed about city festivals, downtown activities, and community events. Coordinate Smooth's staffing, specials, programming, and operating plans to welcome visitors and complement those activities. Plan and execute Smooth's own events, including live music, themed gatherings, family activities, and private parties. Coordinate event details from start to finish, including budgets, entertainment, reservations, staffing, food and beverage offerings, promotion, setup, and cleanup. Work with ownership and marketing support to promote events in advance and deliver the experience advertised. Review event attendance, sales, costs, and guest feedback to improve future events. Grow Sales and Community Relationships Develop repeat business through consistent service and strong community relationships. Help grow weekday lunch traffic, bowling participation, group reservations, and private events. Build relationships with downtown businesses, community organizations, and local employers. Promote Smooth as a destination for business lunches, meetings, trainings, family gatherings, and celebrations. Bring practical ideas to ownership and take responsibility for carrying approved initiatives through to completion. Communicate and Follow Through Provide ownership with regular updates on business performance, staffing, guest feedback, upcoming events, and operational needs. Participate in management and owner meetings as requested. Turn business goals into clear priorities for the team. Follow through on commitments and address issues before they become recurring problems. Qualifications Previous restaurant or hospitality management experience with responsibility for staff supervision and daily operations. Experience in a full-service restaurant, brewpub, bar, or entertainment venue preferred. Ability to lead from the floor, coach employees, and handle difficult conversations professionally. Ability to plan, promote, and execute events while maintaining strong daily restaurant operations. A welcoming attitude toward children and families, with a commitment to making Smooth a place guests of all ages enjoy. Working knowledge of scheduling, inventory, purchasing, cash handling, and cost controls. Ability to read basic profit and loss reports and use sales and expense information to make decisions. Strong organization, communication, and problem-solving skills. Familiarity with POS systems; Clover experience is a plus. Knowledge of food safety and responsible alcohol service practices; relevant certifications preferred. Availability to work evenings, weekends, and scheduled events. Craft beer knowledge is a plus; willingness to learn Smooth's products is essential. What Success Looks Like Success means guests want to return, families feel welcome, employees understand and meet expectations, and the facility stays clean and organized. It also means events are planned in advance and executed well, Smooth stays connected to downtown activity, and the business makes measurable progress in sales and profitability. We are looking for someone who takes initiative, communicates honestly, follows through, and cares about building a place our community enjoys. To apply, submit your résumé and a brief introduction describing your management experience and why you would be a good fit for Smooth Brewing Company. Stay Smooth.