Find & Apply For Restaurant / Food Service Manager Jobs in Morrisville, North Carolina

General Manager - Handel's Homemade Ice Cream Handel's Homemade Ice Cream is seeking a motivated, organized, and hands-on General Manager to lead our team and oversee daily store operations. The General Manager is responsible for delivering exceptional customer service, developing a strong team, maintaining product quality, and driving overall store performance. This is an active leadership position requiring direct involvement in customer service, ice cream production, employee management, and daily operations. The ideal candidate is a strong leader who takes ownership of their responsibilities, leads by example, and creates a positive environment for both employees and customers. Key Responsibilities Team Leadership & Employee Development Lead, motivate, and develop a team of Shift Leaders and team members while maintaining a positive, productive, and supportive work environment. Manage all aspects of hiring, including reviewing applications, conducting interviews, selecting candidates, and onboarding new employees. Train employees on company procedures, product knowledge, customer service expectations, and operational standards. Provide ongoing coaching, performance feedback, and employee development opportunities. Address employee performance issues through appropriate coaching, documentation, and disciplinary procedures, including termination when necessary. Maintain appropriate staffing levels by anticipating hiring needs and developing employees for future leadership opportunities. Hold employees accountable for company policies, operational procedures, and performance expectations. Conduct regular team meetings to communicate goals, operational updates, and company expectations. Customer Service & Sales Performance Deliver exceptional customer service and lead by example to create memorable customer experiences. Address customer concerns and complaints promptly, professionally, and effectively. Drive store sales by implementing strategies to achieve sales goals and increase average transaction values. Monitor sales performance and identify opportunities to improve revenue, efficiency, and customer satisfaction. Foster a welcoming, fun, and energetic environment that reflects Handel's brand values. Daily Store Operations Oversee daily front-of-house and back-of-house operations to ensure efficient and consistent store performance. Perform opening and closing management shifts and assist with daily operations as needed. Participate directly in ice cream production while ensuring all products meet company recipes, quality standards, and presentation requirements. Monitor ice cream quality, freshness, portion consistency, and proper storage and holding procedures. Ensure daily opening and closing responsibilities, routine cleaning, and additional maintenance tasks are completed. Maintain a clean, organized, and efficient working environment throughout the store. Address operational challenges, equipment concerns, and unexpected situations promptly and professionally. Scheduling, Payroll & Labor Management Create and publish weekly employee schedules to ensure adequate staffing while maintaining labor efficiency. Adjust staffing levels based on anticipated sales, business needs, and employee availability. Monitor employee timekeeping and ensure accurate clock-in, clock-out, and break procedures. Review and approve employee timecards to ensure accurate and timely payroll processing. Monitor labor costs and identify opportunities to improve scheduling efficiency without compromising customer service. Inventory, Ordering & Financial Responsibilities Manage store inventory to maintain appropriate product and supply levels while minimizing waste. Place accurate and timely orders for ingredients, packaging, equipment supplies, and other operational necessities. Purchase additional supplies from local vendors and retailers when necessary. Receive, inspect, organize, and properly store incoming deliveries. Ensure proper inventory rotation using First In, First Out (FIFO) procedures. Complete accurate monthly inventory counts and required reporting. Review sales and inventory reports to evaluate store performance and identify areas for improvement. Oversee cash handling procedures, including register reconciliation, bank deposits, cash discrepancy reporting, and maintaining appropriate cash reserves. Food Safety, Cleanliness & Brand Standards Ensure compliance with all applicable food safety, sanitation, and health regulations. Maintain consistent product quality by enforcing company recipes, portion standards, and preparation procedures. Ensure all food preparation, storage, and serving areas meet company cleanliness and sanitation expectations. Maintain organized operational records, employee documentation, and internal communication materials. Ensure the store consistently meets Handel's operational standards and brand expectations. Communication & Accountability Communicate clearly and professionally with employees, customers, and upper management. Collaborate with leadership to resolve operational issues and improve store performance. Demonstrate adaptability, problem-solving skills, and the ability to make effective decisions in a fast-paced environment. Take ownership of store performance, employee development, customer satisfaction, and daily operational success. Promote teamwork, accountability, and a culture of continuous improvement.

Pay:

$55,000.00 - $65,000.00 per year

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Experience:

Restaurant Management:

2 years (Required)

Work Location:

In person