Find & Apply For Human Resources Assistant Jobs in Petoskey, Michigan

Quick Snapshot Pay:

$20/hr.

Schedule:

Monday | Friday 8-4:30pm

Location:

Alanson, MI Employment Type:

Full-Time Experience Level:

Entry-Level to

Experienced Work Environment:

Professional Office | Dispatch |

Customer Service Industry:

HVAC | Skilled Trades | Administrative Support Keep the Schedule Moving. Support the Technicians. Take Care of the Customer. Ambient Recruiting is partnering with a respected Northern Michigan HVAC company to hire a dependable and highly organized Dispatcher / Administrative Coordinator.

This position serves as an important connection between customers, service technicians, and the office. You'll answer incoming calls, schedule service appointments, dispatch technicians, communicate updates, maintain accurate records, and help keep daily operations running smoothly.

If you're organized, comfortable juggling multiple priorities, and enjoy helping customers while keeping a busy schedule on track, this could be an excellent opportunity to build a long-term career with a growing service company. What You'll Be Doing As a Dispatcher / Administrative Coordinator, you'll: Answer incoming customer calls in a professional and friendly manner Schedule service calls, maintenance appointments, and installations Dispatch HVAC technicians based on location, availability, urgency, and workload Communicate schedule changes and service updates to customers and technicians Monitor technician schedules and adjust appointments throughout the day as needed Gather accurate information from customers regarding service needs Create and update service tickets, work orders, and customer records Maintain accurate scheduling and dispatch information Assist customers with general questions and appointment information Provide technicians with necessary job and customer information Follow up on service calls and outstanding items as needed Perform data entry and maintain organized electronic and paper records Assist with invoices, documentation, and other administrative tasks Coordinate communication between customers, technicians, management, and office staff Help prioritize emergency or time-sensitive service requests Support general office operations and special projects as needed What We're Looking For Successful candidates typically have: Previous administrative, dispatch, scheduling, or customer service experience Excellent phone and customer service skills Strong organizational and time-management abilities Ability to manage multiple schedules and priorities at the same time Strong computer and data-entry skills Ability to learn scheduling, dispatch, and customer management software Professional written and verbal communication skills Strong attention to detail and accuracy Ability to remain calm and professional when schedules change unexpectedly Strong problem-solving and decision-making skills Dependable attendance and reliability Ability to work independently while contributing to a team Positive, customer-focused attitude Preferred Qualifications While HVAC experience is helpful, it may not be required. The following experience is a plus: Previous dispatching or service coordination experience HVAC, plumbing, electrical, construction, or skilled-trades office experience Service scheduling or route coordination experience Administrative or front-office experience Experience working with technicians or field service employees Customer relationship management (CRM) or dispatch software experience Microsoft Office or Google Workspace proficiency Work order, invoicing, or billing experience Benefits May Include Benefits vary by employer and employment arrangement but may include: Consistent weekday schedule Health insurance Paid Time Off Retirement plan options Training and professional development Stable, year-round employment Supportive, team-oriented work environment Why You'll Love This Opportunity Be an important part of a busy, growing HVAC operation Work directly with customers and skilled service technicians Use your organization and problem-solving skills every day Enjoy variety every day and every service schedule can be different Develop valuable dispatch, scheduling, and service coordination experience Build knowledge of the HVAC and skilled-trades industry Work in a professional, team-oriented environment Opportunity to grow into additional administrative or operations responsibilities Build a long-term career in an essential, year-round industry Real Talk This is a fast-paced administrative and customer service position where priorities can change quickly. A technician may run behind, an emergency service call may come in, or a customer may need immediate assistance and you'll help determine how to keep everything moving. You'll spend a significant portion of your day on the phone and computer while managing schedules, communicating with technicians, updating information, and assisting customers. You'll need to be comfortable multitasking without losing track of the details. You don't necessarily need to be an HVAC expert to succeed. What matters most is being organized, dependable, comfortable communicating with different personalities, able to think on your feet, and willing to learn the industry. Why Ambient Recruiting? Ambient Recruiting, formerly PMP Personnel Services, has been connecting talented people with great employers throughout Northern Michigan for more than 30 years. While our name has evolved, our mission remains the same: helping people find careers where they can succeed. When you apply with Ambient Recruiting, you're gaining access to opportunities with some of Northern Michigan's best employers. Our recruiters take the time to understand your skills, experience, schedule preferences, career goals, and workplace preferences so we can connect you with positions that truly fit. With access to a wide network of employers across Northern Michigan, one application opens the door to far more than a single position. Whether you're searching for your next administrative, customer service, dispatch, skilled-trades support, or professional opportunity, our team is committed to helping you find the right fit. One application. Multiple opportunities. A recruiting team invested in your success. Apply Today Are you the person who can keep the schedule organized, the technicians informed, and the customers taken care of even when the day doesn't go exactly as planned?

Apply today with Ambient Recruiting and let our recruiting team connect you with this Dispatcher / Administrative Coordinator opportunity and other administrative and professional positions throughout Northern Michigan. If you're organized, dependable, customer-focused, and good at keeping multiple moving pieces on track, we want to hear from you.

Pay:

From $20.00 per hour

Work Location:

In person