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Human Resources
Human Resources Manager
Lexington, KY
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About the role: Home Instead of Lexington helps seniors live safely and happily at home, and our Care Professionals make that possible. We are a locally owned, independently operated franchise, and we are looking for an HR Manager to own the people side of our business and help run the office day to day. This is a hands-on leadership role for someone who loves both the details and the big picture. You will run HR operations, payroll, benefits and the 401(k), and you will lead the team that recruits, trains and retains our Care Professionals. The right person never lets things fall through the cracks. They build simple systems that keep files clean, deadlines met and compliance tight, and they also think strategically about how we attract and keep great caregivers in a competitive market. What you will do : HR operations and compliance Own the full employee lifecycle forCare Professionals, from offer through separation. Keep personnel files, I-9s, background checks, driver and insurance records, and required training current and audit-ready against Home Instead Standards and state and federal law. Maintain the employee handbook and HR policies, and make sure they are communicated and followed.
Handle employee relations:
investigate concerns, document corrective action, and manage separations. Manage unemployment and workers' compensation claims, and represent the company at hearings when needed. Monitor compliance with FLSA, FMLA, ADA, EEO, OSHA and ACA requirements. Payroll, benefits and 401(k): Own payroll accuracy: prepare and review payroll inputs (time, mileage, travel time, bonuses, changes) for our third-party payroll provider, and resolve errors before they reach employees.
Own our benefits program:
medical, dental, vision and voluntary plans. Run open enrollment, process life events, and manage the broker and carrier relationships. Own the 401(k): eligibility, enrollments, contributions, and coordination with the plan provider on testing and annual filings. Oversee the third-party vendors that handle COBRA and ACA compliance, and hold them accountable for accurate, on-time work. Keep payroll and HR data clean so reports on headcount, turnover and labor cost are reliable.
Recruiting and retention leadership:
Lead our Care Professional recruiting strategy, with a focus on hard-to-fill night and weekend shifts. Build and manage the annual HR budget, including recruiting spend, recognition programs and training.
Own our Indeed program:
job post quality, sponsored budget, campaign performance, applicant response times, and cost per hire. Use data to decide where to spend: track applicant flow, time to hire, show rates, and 90-day turnover by source. Build and run a rewards and recognition program that keeps caregivers engaged and gives them reasons to stay. Get out in the field to connect with Care Professionals, build relationships, and hear what they need. Run stay interviews and exit interviews, find the patterns, and turn them into action. Manage the referral program and community recruiting partnerships.
Training and development:
Oversee orientation and ongoing Care Professional training, and keep training records complete. Keep orientation and training materials current, and track annual training compliance. Lead annual reviews and performance conversations for the HR team.
Office management:
Set up a clear filing structure, digitize where it makes sense, and apply a records retention schedule. Manage office vendors, supplies, equipment, software accounts and the facility. Coordinate office cleaning and maintenance. Build and maintain checklists, calendars and standard procedures so recurring work never slips.
Team leadership:
Manage the
Recruiting Coordinator, Training & Retention Coordinator, Front Office Administrator:
set goals, review weekly metrics, coach, and develop them. Partner with Scheduling and Client Services so hiring matches client demand.
What you bring:
Required 3 to 5 years of hands-on HR generalist experience, including ownership of payroll, benefits and a 401(k) working with outside vendors. At least 1-3 years of supervising staff. Experience with high-volume hourly recruiting, including managing Indeed job posts and sponsored budgets. Working knowledge of FLSA, FMLA, ADA, EEO and ACA rules. Strong Excel skills and comfort learning new HR, payroll and scheduling software quickly. Valid driver's license and proof of auto insurance; must pass a criminal background check, MVR check and drug screen. Preferred Experience in home care, healthcare or staffing. SHRM-CP or PHR certification. Experience with iSolved, or a similar payroll systems. Bachelor's degree in HR, business or a related field.
Who you are:
Detail-obsessed. You close every loop, and your files, payroll and deadlines prove it. Strategic. You look at the numbers and decide what to change, not just what to report. A steady leader. You coach your team, hold people accountable, and treat caregivers with respect. Small-business ready. You are as comfortable fixing a payroll error or ordering supplies as you are building a retention plan. Discreet and fair, with sound judgment on sensitive matters. Pay, benefits and how to apply
Pay:
$55,000 to $60,000 base salary, based on experience, plus a $10,000 to $15,000 annual performance bonus tied to hiring, retention and compliance goals. Total compensation up to $75,000. Benefits Medical, dental and vision insurance Paid time off and sick time Paid holidays 401(k) with company match Each Home Instead franchise office is independently owned and operated. Employment is at will. We are an equal opportunity employer.
Pay:
$55,000.00 - $75,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Retirement plan Vision insurance