Find & Apply For Field Service Technician Jobs in Conway, Arkansas

FTTH Drop Lead Department:

OSP Construction Reports to:

Drop Manager Location:

Central and Southern Network FLSA Status:

Full Time (40 hours per week with overtime, on-call, and storm response as needed) About TCW Fiber TCW is a rapidly growing fiber internet provider delivering world-class service to towns and rural communities across Arkansas. By hiring local, keeping customer support, operations, and sales in-house, and building our own fiber network, we deliver an unmatched level of reliability, quality, and care to our customers and communities. Our employees take pride in serving their community, work well as part of a team, and carry themselves with professionalism and integrity. They own their work, communicate openly, and are committed to continuous improvement. In return, we provide clear expectations, consistent support, and the opportunity to grow. When our people succeed, the communities we serve succeed with them. What This Role Does The Fiber to the Home (FTTH) Drop Lead is responsible for leading a two-person drop crew that installs underground or aerial fiber drops from the distribution network to customer homes and businesses. This role ensures drop work is completed safely, efficiently, and to TCW standards while serving as the primary field decision-maker and point of communication for the crew. The FTTH Drop Lead is also responsible for splicing and terminating fiber at both ends of the drop, including network-side terminals and customer-side connections, to ensure reliable service activation and quality signal performance. What This Role Owns

• Daily leadership and coordination of the FTTH drop crew
• Installation of underground and aerial fiber drops to residential and business customers
• On-site decision-making related to routing, restoration, and installation quality
• Safe operation and care of company trucks, trailers, plows, and drop equipment
• Communication with Dispatch, Operations, and customers regarding job status and issues
• Proper restoration, cleanup, and customer property care after completed work
• Material usage, inventory accountability, and documentation accuracy
• Training and development of the Drop Technician assigned to the crew
• Splicing and terminating fiber at both the distribution terminal and customer premise side of the drop
• Testing completed drops to verify signal quality and proper activation before job completion What Success in This Role Looks Like
• Drop installations are completed safely, efficiently, and correctly the first time
• Customers receive professional communication and quality workmanship
• Minimal damage claims, callbacks, or restoration issues
• Crews consistently meet production and quality expectations
• Work sites are clean, organized, and properly restored
• Equipment and vehicles are maintained and cared for properly
• Drop Technicians improve in skill and independence through mentorship
• Fiber drops are properly spliced, tested, and activated with minimal service issues or callbacks
• Signal levels and splice quality consistently meet TCW standards What We're Looking For
• Experience with FTTH drop installation, underground utility work, or telecom construction
• Ability to lead a small field crew and make sound field decisions
• Experience operating plows, trailers, trenching, or utility equipment preferred
• Strong communication and customer service skills
• Ability to work outdoors in varying weather and physical conditions
• Strong sense of ownership, accountability, and job-site professionalism
• Valid driver's license with a clean driving record
• Willingness to train and mentor less experienced crew members
• Experience with FTTH drop splicing, termination, and basic fiber testing
• Familiarity with terminals, ONTs, and customer-side fiber connections Expectations for TCW Fiber Employees
• Own your work: Take responsibility for the work you own from start to finish. Deliver quality work, follow through on commitments, and raise concerns early when something is at risk.
• Communicate clearly and early: Share relevant information, risks, and changes as soon as they are known, so issues can be addressed while they are still small.
• Protect the customer experience: Make decisions that support a smooth, reliable experience for customers. Speak up when systems or processes create friction or risk passing problems on to customers.
• Use good judgment: Make thoughtful, reasonable decisions using the information available. Ask for guidance when something goes beyond your role, authority, or experience.
• Be a pro: Show up prepared, communicate respectfully, and handle issues calmly and directly.

Act in a way that builds trust and supports the teams who rely on your work downstream

Benefits:

401(k) matching Dental insurance Health insurance Opportunities for advancement Paid time off Parental leave Application Question(s): Do you have a valid driver's license and clean driving record that will allow you to drive a company vehicle?

Language:

Spanish (Preferred)

Work Location:

In person