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Maintenance & Repair
Maintenance / Service Supervisor
Evansville, IN

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Evansville Harley-Davidson

Service Manager

Job Description

Service Manager Evansville Harley-Davidson - Evansville, IN Lead a High-Performing Team at One of the Industry's Most Recognized Brands Evansville Harley-Davidson is looking for an experienced Service Manager to lead our Service Department and deliver an exceptional ownership experience for every customer. This is an outstanding opportunity for a proven leader who thrives in a fast-paced dealership environment, enjoys developing high-performing teams, and is passionate about operational excellence and customer satisfaction. If you're driven by results, enjoy coaching others, and understand what it takes to operate a profitable service department, we want to hear from you. What You'll Do Lead, coach, and develop Service Technicians and departmental staff. Drive department profitability while maintaining exceptional customer satisfaction. Monitor key performance indicators (KPIs) including labor sales, technician productivity, efficiency, proficiency, effective labor rate, and CSI. Ensure repair orders are written, dispatched, and closed accurately and efficiently. Manage workflow to maximize technician productivity and minimize customer wait times. Conduct regular performance coaching, training, and accountability meetings. Partner with Parts and Sales departments to create a seamless customer experience. Resolve customer concerns professionally while building long-term loyalty. Maintain manufacturer standards and dealership operating procedures. Ensure a safe, organized, and compliant work environment. Qualifications Previous dealership Service Management experience required (motorcycle, automotive, powersports, or similar industry preferred). Strong leadership, coaching, and team-building skills. Proven success managing department profitability and performance metrics. Excellent communication and conflict-resolution abilities. Ability to prioritize multiple responsibilities in a fast-paced environment. Experience with dealership management systems is preferred. Valid driver's license with an acceptable driving record and motorcycle endorsement What We're Looking For Strong business acumen with a focus on growth and accountability. Someone who leads by example and creates a positive, high-performance culture. Passion for delivering an exceptional customer experience. A professional who values integrity, teamwork, and continuous improvement. Why Join Evansville Harley-Davidson? At Evansville Harley-Davidson, you'll join a team that values passion, performance, and people. We believe our employees are our greatest asset and provide the tools, support, and opportunities needed to build a rewarding career. We Offer Competitive compensation Performance-based bonus opportunities Health, dental, and vision insurance Company-paid life insurance 401(k) with company match (where applicable) Paid time off Employee discounts Ongoing training and professional development A fun, team-oriented work environment centered around the Harley-Davidson lifestyle If you're ready to lead a successful service department and help create world-class customer experiences, we'd love to meet you. Apply today and become part of the Evansville Harley-Davidson team! Evansville Harley-Davidson is an Equal Opportunity Employer. All applicants must be authorized to work in the United States and successfully pass applicable pre-employment screenings.stering a vibrant team environment focused on growth and success!
Pay:
From $825.00 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance Application Question(s): Do you have a valid motorcycle endorsement? Do you have prior experience working in a dealership?
Work Location:
In person