Find & Apply For Maintenance / Service Supervisor Jobs in Lillington, North Carolina

This position carries administrative and supervisory responsibilities for the Adult Medicaid Program and involves continuous planning due to changing program requirements and additional staff requirements. The Adult Medicaid Lead Worker in Harnett County assist in supervising IMC I and IMC II. Employees serve during natural emergencies in County Emergency Management Shelter as needed and assigned.

Hiring Salary:

$51,636.00

Responsibilities and Duties:

Planning (5% of the time)

• Employees plan the short and long-range work operations, priorities, and goals within the unit and/or sub-units supervised. Organizing and Directing (20% of the time)
• Employees assign and balance workloads within the unit and/or sub-units and coordinate overall workflow. Work requires employees to develop procedures and to assist with minor organizational changes and recommend other changes to improve efficiency. Training (20% of the time)
• Employees provide on-the-job training as well as some training needs assessment and arrange for employees to attend workshops and other job related training. Setting Work Standards (15% of the time)
• Employees are responsible for ensuring that staff adhere to Federal and State standards with regard to the quality of work required in processing income maintenance cases. Employees have input and impact on setting internal agency standards for those income maintenance programs under their supervision. Reviewing Work (30% of the time)
• Employees may be responsible for conducting second party reviews through the random sampling and evaluation of ongoing cases processed by their staff. Employees use quality assurance reports, State error printouts, and evaluate the overall performance of staff assigned to their unit. Counseling and Disciplining (5% of the time)
• Employees assist in counseling staff regarding performance and grievance policies and may have the authority to assist in issuing oral and/or written warnings. Employees make recommendations on dismissals to a higher level supervisor. Performing Other Personnel Functions (5% of the time)
• Employees are responsible for evaluating staff performance and making recommendations to a higher level supervisor on merit raises, reassignments, and salary adjustments.

Employees may interview applicants, usually with higher level management.

Knowledge, Skills, and Abilities:

Considerable knowledge of all income maintenance programs, forms, and documents used in determining eligibility. Considerable knowledge of the use of the income maintenance manuals. Considerable knowledge of needs, problems, and attitudes of disadvantaged persons. General knowledge of all agency programs and services. General knowledge of community services and programs which could affect the client/applicant. General knowledge of the budget process. Good mathematical, reasoning, and computational skills. Ability to instruct, organize, direct, and supervise lower level employees. Ability to learn basic supervisory/management skills. Ability to communicate effectively with workers, supervisors, applicants, and community agencies to obtain pertinent data and to interpret rules and regulations. Ability to present information orally and in written form.

Education/Certification:

Three years of experience as a caseworker or investigator in an income maintenance program, preferably with one year of supervisory experience; or an equivalent combination of training and experience.

Work Environment/Location/Physical Demands:

Employees are responsible for supervising the work of income maintenance caseworkers involved in the intake, processing, and review functions in any of the income maintenance programs. The objectives of the income maintenance programs are generally stable, however, there are shifting emphases with regard to how cases are processed due to the continual changes in rules, regulations, policies, and procedures in the administration of the income maintenance programs. Employees are responsible for a staff of approximately 5

• 15 employees.