Find & Apply For E-Commerce Analyst Jobs in Charlottesville, Virginia

About Cake Bloom is a sister-owned bakery baked in Charlottesville, Virginia with a brick-and-mortar and ecommerce business. We are seeking a detail-oriented Virtual Assistant to support our order management and customer service operations to help us bring our customers' visions to life with accuracy and care. Our ideal candidate will accurately process incoming online orders into our internal spreadsheet system and serve as a friendly, responsive point of contact for customer inquiries. This role requires strong attention to detail, reliability, and excellent written communication skills, as well as a genuine love for our products and our brand. Key Responsibilities Order Processing Review and input new orders from Shopify and other POS systems as needed into the internal spreadsheet on a daily basis Verify order details (customer information, items, quantities, pricing, shipping addresses) for accuracy before entry Flag and resolve discrepancies between Shopify orders and spreadsheet records Maintain organized, up-to-date, and error-free order logs Track order status changes (processing, shipped, delayed, canceled, refunded) and update records accordingly Customer Service Respond promptly and professionally to customer inquiries via email, chat, or Shopify messaging Address questions about order status, shipping timelines and product details Escalate complex or sensitive issues to the appropriate team member Maintain a friendly, on-brand tone in all customer communications Help identify recurring customer issues and suggest process improvements General Administrative Support Assist with other administrative tasks as needed (data entry, basic reporting, inbox management) Maintain confidentiality of customer and business information Qualifications Prior experience with Shopify (order management, admin dashboard) strongly preferred Proficiency with spreadsheet tools (Google Sheets or Excel), including basic formulas and data organization Exceptional attention to detail and accuracy under repetitive tasks Strong written communication skills with a friendly, professional tone Reliable internet connection and ability to work independently Prior customer service or e-commerce support experience a plus Data Entry experience required Comfortable with basic tools like Gmail and Google Spreadsheets Key Traits Highly organized and detail-oriented Self-motivated with strong time management Patient and empathetic when handling customer concerns Trustworthy with sensitive order and customer data Hours & Compensation 10-15 hours per week $18-$20 per hour How to Apply Interested candidates should submit a resume along with a brief cover directly to susan@cakebloom.com sharing why they'd be a great fit. This is a remote contract position, but preference given to local, Virginia-based candidates for periodic in-person meetings.

Pay:

$18.00 - $20.00 per hour Expected hours: 10.0 - 15.0 per week

Education:

Bachelor's (Required)

Experience:

data entry: 1 year (Required)

Administrative:

2 years (Preferred)

Work Location:

Hybrid remote in Charlottesville, VA 22903