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Dynamics 365 CRM Systems Analyst Alliance of Crop, Soil and Environmental Science Societies (ACSESS) - 1.0 Fitchburg, WI Job Details Full-time $67,034.64 - $80,729.89 a year 22 hours ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Professional development assistance Life insurance Qualifications Performance dashboard reports Data integrity assurance Application Integration Sales management systems support Systems integration Teamwork Data visualization software proficiency Data Integration (Data management) Data analysis reporting Computer Science Customer service Dashboard creation Business intelligence report generation Dashboard creation support Metrics Reporting SQL Business intelligence tools Bachelor's degree Data quality monitoring Organizational skills Data analytics technologies Database software proficiency Full Job Description CRM Systems Analyst Open to remote candidates Position Summary The CRM Systems Analyst is responsible for the administration, support, enhancement, and reporting of the organization's CRM platform. This role serves as the bridge between business users and technical teams, partnering across departments to ensure CRM data integrity, efficient business processes, meaningful reporting, reliable system integrations, and solutions that support organization -wide needs. The ideal candidate combines strong CRM administration skills with data management, reporting, and technical aptitude. They should be comfortable troubleshooting issues, working with APIs and integrations, building Power BI reports, collaborating with stakeholders across departments, and helping users maximize the value of business applications. While the role is currently focused on Microsoft Dynamics 365 and the Power Platform, the successful candidate must be adaptable, curious, and willing to learn new technologies as organizational needs evolve, including the potential migration to a different CRM platform in the future. Key Responsibilities CRM Administration Administer, maintain, and optimize the organization's CRM platform and related business applications. Manage user accounts, security roles, permissions, and access requests. Configure forms, views, dashboards, workflows, and business process automations. Monitor system performance and identify opportunities for improvement. Coordinate testing, deployment, and validation of system enhancements. Data Management & Quality Manage data imports, exports, cleansing, and deduplication efforts. Maintain data quality standards, integrity, and governance practices. Investigate and resolve data-related issues. Perform data audits and recommend process improvements. Document data structures, processes, and procedures. Reporting & Analytics Develop and maintain Power BI reports, dashboards, and data visualizations. Create recurring and ad hoc reports for business stakeholders. Analyze CRM and operational data to identify trends and opportunities. Support leadership with meaningful metrics and performance reporting. Integrations & Technical Support Monitor and support integrations between CRM and other business systems. Assist in troubleshooting API, data synchronization, and automation issues. Work with software vendors, consultants, and developers to resolve technical challenges. Support Power Automate workflows and other low-code automation solutions. Assist with testing and validating integration changes. User Support & Training Serve as the primary point of contact for CRM user support. Investigate and resolve user issues and system requests. Develop documentation, training materials, and best practices. Conduct user training and onboarding sessions. Gather and prioritize enhancement requests from business stakeholders. Continuous Improvement Identify opportunities to improve business processes through technology. Stay current with CRM, reporting, automation, and data management trends. Participate in system upgrades, enhancements, and future platform evaluations. Assist with platform migrations and organizational technology initiatives as needed. Required Qualifications Bachelor's degree in information systems, Business, Computer Science, or equivalent professional experience. 3+ years of experience administering a CRM or business application platform. Experience with Microsoft Dynamics 365, Salesforce, HubSpot, or similar CRM systems. Experience creating reports and dashboards using Power BI or similar analytics tools. Understanding of data management, data quality, and reporting concepts. Familiarity with APIs, integrations, and data exchange processes. Strong analytical, troubleshooting, and problem-solving skills. Excellent communication and customer service skills. Demonstrated ability and willingness to learn new systems, technologies, and business applications. Preferred Qualifications Experience with Microsoft Dynamics 365 and the Power Platform. Experience with Dataverse, Power Apps, and Power Automate. Knowledge of SQL and relational database concepts. Experience supporting cloud-based business applications. Microsoft Dynamics 365, Power Platform, or related certifications. Experience working in a membership, association, nonprofit, or customerfocused environment. Desired Candidate Profile We are looking for a technically curious individual who enjoys learning new systems and solving business problems through technology. The ideal candidate is comfortable working at the intersection of business and technology, supporting users while continuously improving processes, data quality, reporting, and system capabilities. Because CRM systems touch many areas of the organization, crossdepartmental collaboration is essential to understanding business needs, aligning solutions, and driving successful adoption. Success in this role requires adaptability and a willingness to learn. While the position is currently focused on Microsoft Dynamics 365 and the Power Platform, we recognize that technology platforms evolve over time. The successful candidate will be excited to learn new applications, tools, and CRM platforms as organizational needs change and will play an active role in evaluating, implementing, and supporting future systems. We value problem-solving, initiative, and a growth mindset more than expertise in any single software platform. The ideal candidate sees technology skills as transferable and welcomes opportunities to expand their knowledge and contribute to organizational success regardless of the underlying platform. Success in This Role The successful candidate will: Maintain a reliable, secure, and well-governed CRM environment. Ensure high levels of data quality and user adoption. Deliver meaningful reporting and business insights through Power BI. Effectively support CRM users and business stakeholders. Help improve organizational efficiency through automation and process improvements. Adapt to evolving technologies and successfully support future platform changes and migrations.

Estimated Role Focus:

40% CRM Administration & User Support 30% Data Management & Reporting 15% Process Improvement & Automation 15% Integrations & Technical Support This role is ideal for someone who is more technical than a traditional CRM administrator but less specialized than a software developer, with a strong interest in business systems, data, reporting, and continuous learning. A CSESS is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We value diversity and inclusion and are committed to creating a workplace that reflects the communities we serve. All qualified applicants will receive consideration for employment without discrimination.

Pay:

$67,034.64 - $80,729.89 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Parental leave Professional development assistance Vision insurance

Education:

Bachelor's (Required)

Experience:

Microsoft 365

Dynamics CRM:

3 years (Required) Protech Association Management Software (AMS): 2 years (Required)

Work Location:

Hybrid remote in Fitchburg, WI 53711