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Membership Coordinator Anthony Plumbing, Heating, Cooling & Electric - 3.3 Lenexa, KS Job Details Full-time From $24 an hour 20 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Parental leave Vision insurance 401(k) matching Qualifications Microsoft Outlook Sales Spreadsheets Basic math English High school diploma or GED Data entry Telephone systems Typing Grammar Experience Full Job Description SUMMARY The Member Retention Specialist is responsible for improving retention and engagement of Anthony Service Agreement Program (A.S.A.P.) members. This role analyzes customer data, identifies churn risks, develops proactive retention strategies, and collaborates across departments to enhance the value delivered to members throughout the lifecycle of their membership. The Member Retention Specialist treats retention as a continuous strategy focused on building long-term value through proactive engagement, education, and loyalty-building rather than reactive responses to cancellation attempts. Performance is measured and rewarded based on measurable results in membership retention, engagement, and program health.

Compensation:

$24.00 per hour plus incentives About the company: At Anthony Plumbing, Heating, Cooling, and Electric, we have been hiring people that share our passion for helping customers feel right at home since 1951. If you have a passion for service and safety and desire a long-term career with growth and development opportunities, consider making Anthony your new home. We are the fastest-growing Plumbing, Heating, Cooling, and Electric company in the Kansas City Metro, and we pride ourselves in employing the "Technicians You Can TRUST With Your House Keys!"

OUTCOMES

Retention:

Achieve and maintain high annual membership retention rate (>85%).

Retention:

Reduce first-year membership churn to minimal levels (targeting