Find & Apply For Sales Representative Jobs in Gardena, California

Position Overview We are seeking a motivated, experienced, and detail-oriented Drayage Sales & Operations Coordinator to support business growth and daily transportation operations. This position combines sales development, customer service, rate quoting, shipment coordination, and account management. The ideal candidate understands the drayage industry, can identify and develop new business opportunities, and can coordinate effectively with dispatchers, drivers, customers, and transportation partners. The primary goal is to generate new business, maintain strong customer relationships, and ensure shipments are coordinated efficiently and profitably. This is a hands-on individual contributor position, not a management role. Key Responsibilities 1. Sales & Business Development Identify and pursue new business opportunities within the drayage and transportation industry. Prospect for customers, including freight forwarders, NVOCCs, importers, exporters, beneficial cargo owners, and third-party logistics providers. Make outbound sales calls, send prospecting emails, follow up on leads, and schedule customer meetings. Prepare and submit drayage quotes and follow up to convert opportunities into business. Develop and maintain relationships with new and existing customers. Identify opportunities to increase container volume and expand existing accounts. Maintain an organized sales pipeline and track prospecting activities, quotes, and new accounts. 2. Drayage Operations Coordination Coordinate with the dispatch team to support timely container pickups, deliveries, and empty returns. Monitor shipment status and communicate updates to customers as needed. Assist in resolving operational issues involving port and rail terminals, appointments, chassis availability, warehouses, and delivery schedules. Coordinate shipment requirements with customers, dispatchers, drivers, and other service providers. Follow up on pending shipments and help ensure operational requirements are completed on time. Communicate delays, service disruptions, and other exceptions promptly to the appropriate parties. Support efficient execution of shipments without taking over the dispatch team's routine responsibilities. 3. Rate Quoting & Pricing Prepare customer quotes for port and rail drayage services. Review lane requirements, operating costs, customer expectations, and target profitability before submitting rates. Obtain internal approval for rates outside established pricing guidelines. Follow up on outstanding quotes and maintain accurate pricing records. Identify opportunities to improve margins and recommend rate adjustments when appropriate. Ensure special services and applicable accessorial charges are clearly communicated and documented. 4. Customer Service & Account Support Serve as a point of contact for assigned customer accounts. Respond promptly to customer inquiries regarding rates, shipments, schedules, and service issues. Maintain regular communication with customers to support satisfaction and retention. Assist in resolving billing questions, invoice discrepancies, and accessorial charge disputes in coordination with accounting. Maintain accurate customer information, shipment records, and account notes. Identify opportunities to strengthen existing relationships and generate repeat business. 5. Reporting & Administrative Responsibilities Maintain accurate records of sales activities, quotes, customer communications, and shipment coordination. Track new leads, quote activity, customer wins, and container volume. Assist with monitoring revenue, gross profit, and account performance. Coordinate with dispatch and accounting to help ensure shipment information and billing documentation are complete. Provide regular updates to ownership regarding sales progress, customer needs, and operational issues. Assist with improving workflows and customer service processes. Qualifications & Experience 3-5+ years of experience in drayage, trucking, intermodal transportation, freight brokerage, or a related logistics field. Previous experience in transportation sales, customer service, account coordination, or operations. Understanding of port and rail drayage operations, including container pickups, delivery appointments, chassis, empty returns, and accessorial charges. Ability to prepare transportation quotes and understand the relationship between pricing, costs, and profitability. Strong communication, customer service, negotiation, and organizational skills. Ability to manage multiple priorities and follow through on commitments. Proficiency in Microsoft Office, email, and transportation management systems (TMS); CRM experience is a plus. A proactive attitude and willingness to make outbound sales calls and develop new customer relationships.

Preferred:

Existing relationships with freight forwarders, NVOCCs, importers, exporters, or other potential drayage customers, particularly in the local port market. Performance Expectations Performance will be evaluated based on: New business opportunities generated and new customer accounts acquired. Quote activity and conversion of quotes into profitable business. Growth in container volume and gross profit from assigned accounts. Responsiveness and quality of customer communication. Accuracy and timeliness of shipment coordination. Customer retention and repeat business. Completeness of documentation and coordination with dispatch and accounting. Compensation & Incentives Competitive base salary based on experience and qualifications. Performance-based commission or bonus tied to profitable new business and account growth. Additional benefits in accordance with company policy.

Pay:

$25.00 - $30.00 per hour Expected hours: 40.0 per week

Experience:

LA/LB Port Dispatcher:

1 year (Preferred)

Rate Negotiation:

1 year (Required) Customer service: 1 year (Preferred) Lead generation: 1 year (Required)

Work Location:

Hybrid remote in Gardena, CA 90248