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Sales
Sales Representative
Schenectady, NY
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As a Supporting Unit to the Matthews Auto Group Sales Departments, you will be responsible for Handling Incoming and Outgoing Sales Calls, Internet Leads, and Live Chats for the Sole Purpose of the Generation of Sales Department Appointments with Prospective Vehicle Buyers , as well as follow up with Current Matthews Auto Customers. The essential job duties referenced below are important for the job to be accomplished. Other job duties may be required.
Develops and enhances current and existing Customer relationships by establishing and maintaining rapport by providing Customer Service and Support by listening and documenting requests and vehicle interests.
Documenting all Customer interaction in Customer Relationship Manager (CRM) Systems.
Following up for up to 135 Days or longer if necessary, with all open leads and opportunities in CRMs.
General Understanding of automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models.
Interacting with buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; suggesting trade-ins; asking open-ended questions to understand buying interests.
Updates job knowledge by participating in educational and telephone and web training opportunities; exploring opportunities and taking initiative to add value to job requirements.
Maintains a valid driver's license with safe driving habits at all time.
Ability to Adapt in a Process Driven and a Process Changing Environment.
Additional Skills:
Customer Service Skills, Listening, Documentation, Organization, Positivity with Customers and Peers, Teamwork, Job Motivation, Flexibility/Schedule Changes, High Energy Level, Dependability, Persistence, Time Management, Attendance, Independence, Safety Management, Problem Solving, Dealing with Complexity.
Desired Qualifications:
Motivation for Commission
Appointing to Customer Needs
Multi-tasking Skills
Computer Skills and Documentation Skills
Verbal Telephone and Listening Skills
High school diploma/GED required
Willingness to participate in in-house and outside training
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:
Noise level in the work environment
low to moderate
Computer Usage, Typing and Telephone Usage
High
Attire
Business Casual
Personal Cell Phone Usage
minimal
Job Type:
Full-time Pay:
$50,000.00
$80,000.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance