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JOB TITLE

Triage Support Coordinator

JOB DESCRIPTION SUMMARY

The function of the Triage Support Coordinator is to maximize efficiency for patients under the direction of Triage Nursing by: electronic prescribing of bowel preps for procedures, blood thinner management prior to endoscopic procedures, performing prior authorizations, scheduling of lab and radiology procedures, as ordered by Providers and contacting patients with medication hold instructions.

REQUIREMENTS

Education

Required:

High School graduate.

Required:

Graduate of an accredited MA program. Licensing/Registration/Certification

Required:

Current MA, Certification preferred

Required:

CPR for Healthcare Providers Experience

Required:

Three years' experience in a medical office, hospital environment, or pharmacy required.

Preferred:

Experience performing prior authorizations for medications and advanced radiology procedures.

Preferred:

Experience with e-prescribing of medications.

Preferred:

Experience in Gastroenterology. Skills, Knowledge, and Abilities

• Ability to relate to people in person and on the telephone, in a pleasant, business-like manner.
• Have the ability to communicate verbally in a friendly compassionate and courteous manner with patients, peers, and insurance providers.
• Able to work with others, take direction from management.
• Must have the ability to read and write English at a high school level.
• Maintain confidentiality and compliance with HIPAA.
• Be familiar with computer and telephone operations.
• Detail oriented.

ESSENTIAL FUNCTIONS

• Physically reports to assigned work location regularly and timely based upon daily work schedule as determined by supervisor.

The ability for Midwest Gastrointestinal Associates P.C. to operate its business and provide Gastroenterology services is highly dependent upon your regular and timely attendance and being physically present. MGI's normal hours of operation are 7:00 a.m. to 5:00 p.m. Monday through Friday.

• Work beyond daily work schedule as determined by supervisor based upon demands placed on MGI by patients, physician requests and any other request that necessitates working overtime on any particular scheduled workday.
• Stays physically awake and coherent while performing all job duties.
• Individual must be able to perform each essential job duty satisfactorily.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

ESSENTIAL DUTIES

Communication

• Communicate relevant information to managers, supervisors, physicians and co-workers to maintain continuity of operations.
• Communicates via phone with referring Providers to discuss holding blood thinners/medications prior to procedures
• Communicate with insurance providers via phone/portal for the completion of prior authorizations. Duties and Tasks
• Electronic prescription of bowel preps on behalf of the Providers.
• Contacting referring Providers to obtain guidance/permission to hold blood thinners prior to patient procedures.
• Calling/scheduling procedures and labs on behalf of Providers, in support of the Triage Nursing and Case Management teams.
• Provide guidance to patients with questions about bowel preps.
• Complete prior authorizations forms, assess authorization status with insurers, track status of prior authorizations, track prior authorization approval or alert Triage Nursing of denial.
• Other duties as assigned. Character and Professionalism
• Demonstrates sound judgment and reasoning when investigating and solving problems
• Seeks guidance and direction with manager when appropriate on any issues. Continuing Professional Education
• Maintain all requirements for MA
• Ongoing professional Reliability, Time Utilization and Initiative
• Able to prioritize workload to get essential job duties completed on a timely basis
• Performs duties in an independent manner.
• Helps others when own workload is complete.

Pay:

$23.87 - $28.75 per hour

Benefits:

401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Paid time off Vision insurance

Work Location:

In person