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Job Title:

Enterprise Quality Analyst Sr Location with zip code: Taylor, TX 76574 (Hybrid - 2 days onsite / week)

Duration:

12 months,

Contract Summary:

The Quality Analyst plays a critical role in advancing operational excellence by evaluating processes, uncovering inefficiencies, and implementing sustainable, data-driven improvements. Partnering closely with teams across the organization, this role applies Lean, Six Sigma, and other continuous improvement methodologies to reduce costs, strengthen quality, and build a culture of accountability and excellence. A portion of this role's assignments will support IT process quality, including evaluation of technology delivery processes and development of IT-related metrics.

Responsibilities :

Leads advanced analysis efforts across the organization, identifying systemic trends and translating complex data into strategic improvement plans. Owns the development, implementation, and governance of quality assurance standards and continuous improvement frameworks. Champions initiatives that deliver measurable operational gains. Designs enterprise-level dashboards and reporting structures to provide senior leadership with actionable quality intelligence. Directs high-visibility reviews into quality incidents, leads root cause analysis using structured methodologies, and oversees the implementation and effectiveness of corrective action plans. Acts as a trusted quality partner to department leaders, facilitating alignment on quality goals and driving resolution of complex, cross-functional issues. Develops and delivers training programs on Lean, Six Sigma, and continuous improvement methodologies. Facilitates workshops and improvement events to build organizational capability. Helps develop change management strategies to support smooth adoption of new processes and initiatives. Leads internal audits, oversees quality review programs, and ensures organizational compliance with quality standards.

Additional Responsibilities:

Measures performance of and evaluates current IT processes, aligning that work to enterprise quality frameworks and standards. Identifies and addresses process gaps to improve IT product and delivery quality. Designs, develops, maintains, and reports IT-related metrics. Designs, develops, and maintains IT process workflows and process documentation. Partners with IT teams to standardize and refine processes that improve operational efficiency and reduce delivery risk.

Required Qualifications:

Requires minimum 5 years job related work experience in excess of degree requirements Requires strong communication and presentation skills Requires strong analytical skills with the ability to interpret complex data and translate findings into actionable plans Requires proficiency in data analysis tools such as Excel or Power BI, and experience with process mapping tools (e.g., Visio) Requires excellent project management skills and ability to lead cross-functional teams Prefer experience in continuous improvement, process improvement, or operations analysis Prefer understanding of the electricity industry Prefer experience with IT service management or software delivery processes Prefer experience in Jira Prefer experience in ServiceNow Prefer 3 or more years' experience in quality assurance and change management

Education:

Bachelor's Degree:

Engineering, Computer Science, Management Information Systems, Business, Accounting, Auditing or related field (Required) or a combination of education and experience that provides equivalent knowledge to a major in such fields is required

Certification:

Six Sigma (Preferred) ASQ (American Society for Quality) (Preferred) ITIL v4 (Preferred) ISTQB (Preferred) About our

Company:

- 22nd Century Technologies Inc., (TSCTI) is one the fastest growing healthcare staffing companies in the United States. With presence in all 50 States and 6000+ employees nationwide, we have been providing unparallel healthcare and technology staffing services to Public and Private sectors for over 26 years. Started as a technology staffing company in 1997, we have significantly expanded our healthcare practice to both Clinical and Non-Clinical staffing, serving various facilities, healthcare organizations and government agencies. Our ISO certified staffing practices and technology driven staffing procedures - from recruitment to onboarding, along with an internal pre-vetted resume database of healthcare professionals, enable us to serve our customers with their immediate staffing needs. TSCTI has extensive experience providing Physicians, Nurses, Pharmacists and other Allied Health professionals to various states - California, Connecticut, District of Columbia, Florida, Michigan, Minnesota, New Jersey, New York, Texas, Vermont, Virginia to name a few, and Our valued relationships with employees as well as commitment to meet and exceed clients' expectations through our exemplary employees proves our competency in today's healthcare staffing industry. Recognized among "Best Company to Work For" by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients' expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.