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Now viewing: IT Help Desk- Tier 1
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Hiregy
IT Help Desk- Tier 1
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Job Description
#IND123 Job
ID 23674
•IT Help Desk
•Tier 1
Location:
Oldsmar, 34677
•This position is onsite
Pay:
$23
•26.00 per hour
Type:
Contract, approximately (1) month (last candidate did go perm)
Schedule:
Mon
•Fri 8-5pm Career outlook: Room to grow Job description: Provide technical support to internal employees, primarily focusing on level 1 technical requests. Assist nurses in resetting passwords, addressing login issues, and answering general system questions. Log all technical requests and issues accurately. Escalate complex or major issues to Tier 2 and above team members for resolution. Maintain thorough documentation of technical support interactions and resolutions. Ensure timely and effective communication with internal employees regarding the status of their technical requests. Continuously update knowledge base and documentation to improve efficiency and effectiveness of technical support processes. Collaborate with other team members to troubleshoot and resolve technical issues efficiently.
Requirements:
Must have (1) year of helpdesk experience Must have experience working in a queue Must have strong soft skills, kind to coworkers/employees High school diploma or equivalent Background check required Drug screening required