Find & Apply For Computer Support Specialist Jobs in Carpentersville, Illinois

Job Type :

Full-Time Hybrid 90-day initial Evaluation period: In-office Mon-Fri - 9:30 AM - 5:30 PM (30-min Lunch) After Evaluation period:

Remote:

Mon and Fri, In-office:

Tue, Wed and Thu Please respond only through Indeed if applying About Us The owners of Realm of Tech are Christians and our faith guides our principles. We are a small but growing IT Managed Service Provider (MSP) dedicated to delivering reliable computer support, service, and security to small businesses. We take pride in being our clients' most trusted technology provider, offering personalized solutions to ensure their systems run smoothly and securely. As a close-knit team, we prioritize communication, transparency, and a positive working environment where everyone supports each other. We are looking for a Level 2 IT Support Technician to join our team and help us deliver top-notch support to our clients. Job Overview As a Level 2 IT Support Technician at Realm of Tech, Inc., you will be responsible for providing remote and onsite technical support to our home and small business clients. You will troubleshoot and resolve issues with hardware, software, and network systems, ensuring seamless service for our customers. Your role will involve direct interaction with clients, primarily through remote channels, texts, and phone calls, with occasional onsite visits. Tools used daily include Datto RMM, Autotask PSA, Microsoft 365, Google Workspace apps, Hudu, Signal and Splashtop. The ideal candidate has 2+ years of Level2 experience supporting MSP clients, has stong familiarity with the above tools, and lives within daily commuting distance of

IL 60110.

Key Responsibilities Provide remote and onsite support for small businesses, troubleshooting software, hardware, and network issues. Assist clients with the setup, maintenance, and repair of computer systems, workstations, and servers. Troubleshoot and resolve technical issues, ensuring minimal disruption to clients' operations. Effectively communicate technical issues and solutions to clients in a clear and understandable manner. Prioritize and manage multiple support tickets, calls, and projects to meet client needs. Collaborate with the team to ensure all work meets company standards and best practices. Stay updated on the latest technology trends, tools, and security practices. Qualifications 2+ years of experience in supporting and troubleshooting computer software, hardware, and network issues. Strong understanding of how Windows workstations and servers interact with applications and networks. Familiarity with troubleshooting network connectivity, VPNs, and other networking tools. Ability to explain technical concepts to non-technical users and provide excellent customer service. Strong problem-solving skills and the ability to remain calm under pressure. Excellent time management skills and the ability to prioritize tasks effectively. Certifications such as CompTIA A+ or Network+ are a plus but not required.

Skills & Traits We Value :

Integrity and transparency in work-related matters Strong communication skills, both written and verbal A positive, proactive attitude and a willingness to help others Comfort working independently and also as part of a collaborative team Ability to handle multiple programs, tasks and clients with efficiency and professionalism Accountable, self-aware, and comfortable asking for assistance to resolve technical roadblocks

Job Type:

Full-time Pay:

$60,000.00 - $70,000.00 per year

Benefits:

Health insurance Paid time off Professional development assistance Retirement plan Application Question(s): Can you work respectfully and efficiently with clients and their IT equipment, remotely and onsite at their home or business, sometimes in stressful environments?

Experience:

IT Support:

2 years (Required)

Language:

English (Required) Ability to

Commute:

Carpentersville, IL 60110 (Required)

Work Location:

Hybrid remote in Carpentersville, IL 60110