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Acme Industrial Company

IT Support Technician Jobs - Carpentersville, Illinois (IL)

Pay: $55,000–$65,000/yr

Posted: 4 weeks ago

Location: Carpentersville, IL (Onsite)

Last Updated: 6 days ago

Hours: Full-Time

Expires: 10/8/2026

Career Insights for Technical Support Engineer / Analyst

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What they do

A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.

$55,162 / year median in Illinois

+0% projected growth

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Job Description

IT Support Technician Jobs•Carpentersville, Illinois (IL)

Job Listing Quick Facts Company Name:

Acme Industrial Company Location:

Carpentersville, IL Employment Type:

Full Time Pay:

$55000.00•$65000.00 per year View All Jobs at Acme Industrial Company Learn More & Apply Apply Here Share This Job With a Friend Share | See Who You Know IT Support Technician•Job Description Job Overview We are seeking a motivated, detail-oriented Entry-Level ERP Support & Data Specialist to join our team. In this role, you will help maintain our enterprise resource planning system, support daily user operations, ensure data accuracy, and assist in streamlining business processes across departments. This is an ideal position for someone looking to build a career at the intersection of business operations, data management, and enterprise technology.

Key Responsibilities System & Strategy Support:

Assist in implementing and maintaining our ERP roadmap, helping track project priorities and user adoption initiatives across facilities.

Process Optimization:

Help identify opportunities to eliminate manual workarounds and reduce reliance on disconnected spreadsheets by promoting standard ERP features.

ERP Deployment & Adoption:

Support system rollouts, continuous improvement projects, and end-user adoption efforts across various departments.

Data Management & Analytics:

Maintain high standards of data integrity within the ERP to support accurate operational reporting, executive dashboards, and strategic planning.

Business & Technical Collaboration:

Partner with department teams to gather requirements for basic reporting, key performance indicators (KPIs), and process automation opportunities.

User Support & Best Practices:

Serve as a reliable point of contact for routine user support questions, helping guide teams away from legacy habits toward system best practices. Qualifications Bachelor's degree in Information Systems, Business Administration, Data Analytics, or a related field (or equivalent hands-on experience). Strong analytical, problem-solving, and data handling skills (proficient with Excel/spreadsheets). Basic understanding of core business operations (e.g., supply chain, finance, inventory, or operations). Clear communication skills with a customer-service mindset to support internal users. High curiosity and willingness to learn complex enterprise systems.