Find & Apply For Computer Support Specialist Jobs in Birmingham, Michigan

COMPANY SUMMARY

We are a nationally recognized hospitality group with a distinctive portfolio of acclaimed restaurants, entertainment venues, and commercial real estate assets across the United States. Driven by a commitment to excellence, innovation, and exceptional guest experiences, we continue to invest in outstanding people, properties, and concepts that set us apart in the industry.

POSITION SUMMARY

The Technology Systems Manager serves as the primary technology resource for the organization, overseeing both hospitality-specific systems and the broader corporate technology environment. This role acts as the central point of contact for all information technology matters across the company, supporting restaurant operations, corporate teams, and executive leadership. In addition to managing the organization's hospitality technology ecosystem, including Point-of-Sale (POS) platforms, online ordering systems, reservation platforms, inventory management systems, labor scheduling tools, payment processing, and venue technology, the Technology Systems Manager is responsible for end-user technology support, workstation deployment, hardware lifecycle management, software administration, and cybersecurity coordination.

KEY RESPONSIBILITIES

• Serve as the primary administrator for the venues' POS systems, initial setup, user permissions, and system maintenance.
• Configure, test, deploy, and maintain software updates, system enhancements, and technology initiatives across all venues.
• Manage support and integrations between Toast, 7shifts, inventory management systems, reservation platforms, online ordering applications, accounting systems, and other third-party hospitality technologies.
• Troubleshoot and resolve issues related to POS systems, online ordering platforms, payment processing systems, kitchen display systems (KDS), labor management software, networking, hardware, and other hospitality technologies.
• Provide timely support and follow-up to restaurant management and staff until issues are fully resolved.
• Assist with technology setup, installations, and support for new restaurant openings and existing locations.
• Travel periodically to restaurant and hospitality locations for installations, upgrades, training, and technical support.
• Serve as the primary point of contact for all company technology and IT-related matters across venue and corporate operations.
• Configure, deploy, maintain, and troubleshoot desktop computers, laptops, mobile devices, printers, tablets, and other technology equipment used throughout the organization.
• Manage employee technology onboarding and offboarding, including workstation setup, software provisioning, email access, user account creation, permissions management, device deployment, and equipment recovery.
• Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, SharePoint, and related business applications.
• Serve as the primary liaison between the Company and its third-party IT support providers, internet providers, software vendors, and technology partners.
• Coordinate issue escalation, project implementation, equipment procurement, infrastructure upgrades, and vendor-supported technology initiatives.
• Assist with cybersecurity best practices, endpoint protection, software patching, password management, user access controls, and security awareness initiatives in coordination with third-party IT providers.
• Coordinate technology purchasing, vendor contracts, and equipment lifecycle planning.

QUALIFICATIONS

• Associate's or Bachelor's degree in Information Technology, Computer Information Systems, Hospitality Management, Business Systems, or a related field preferred.
• 3+ years of experience supporting hospitality, restaurant, retail, multi-unit, or corporate technology environments.
• Experience with hospitality POS platforms such as Toast, Micros, Aloha, or similar systems.
• Experience supporting Microsoft 365 environments, including Outlook, Teams, OneDrive, SharePoint, and user administration.
• Experience configuring and supporting Windows-based workstations, laptops, printers, mobile devices, and common office technologies.
• Experience with reservation systems, online ordering platforms, inventory management systems, labor scheduling software, and payment processing technologies.
• Familiarity with networking concepts, wireless systems, internet connectivity, hardware deployment, and technology troubleshooting.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and training abilities with both technical and non-technical users.
• Ability to manage multiple priorities in a fast-paced hospitality environment.
• Willingness to travel and provide occasional after-hour and weekend support as business needs require.

WHAT WE'RE LOOKING FOR

We use our unique experience and contributions to deliver more than value - we set new standards! We seek someone that is looking for more than a job - we want to work with someone who is as passionate as us about what we do and how we go about doing it.

We are seeking someone who:

• Serves as a trusted technology resource for employees across all levels of the organization.
• Possesses strong communication skills and can effectively support both technical and non-technical users.
• Has a team-oriented mindset and collaborates effectively across departments and with external vendors.
• Is self-motivated and capable of managing tasks independently while maintaining a high level of accountability.
• Demonstrates strong troubleshooting, critical thinking, and problem-solving abilities.
• Is organized, detail-oriented, and able to prioritize effectively in a fast-paced environment.
• Takes initiative to identify opportunities for improvement and proactively implement solutions.
• Can balance hands-on technical support with long-term technology planning and continuous improvement efforts.
• Is comfortable managing multiple technology projects and supporting a growing multi-location organization.

COMPENSATION & BENEFITS

• Competitive salary (commensurate with experience)
• Health, Dental, and Vision Insurance
• 401(k)
• Paid Time Off
• Opportunity for long-term growth within a multi-venue hospitality group

WORK ENVIRONMENT

We are a bold and imaginative team with a proven record. Our robust team has extensive subject matter expertise and cohesive team chemistry in every facet of our business. We are strategic-planners and boundary-pushers in the best possible way. It's important to our culture to have fun while also exceeding everyone's expectations. This is a full-time, office-based position at the corporate office. Standard hours are Monday through Friday, 9:00 a.m. to 5:00 p.m., with flexibility required to support operational needs, system implementations, and critical technology issues. While primarily office-based, the role requires regular interaction with restaurant, entertainment venue, and corporate leadership teams, as well as periodic travel to Company locations.

PHYSICAL REQUIREMENTS

This position primarily involves sedentary office work, including extended periods of sitting and computer use. Occasional visits to venue locations may require standing, walking through active restaurant and entertainment environments, and lifting or transporting computer equipment, monitors, printers, and other technology hardware.

OTHER DUTIES

This job description is not intended to be an exhaustive list of all responsibilities. Duties may evolve as the Company grows and business needs change.

Pay:

$85,000.00 - $94,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person