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Now viewing: Site Support Engineer
TC
Tata Consultancy Services Limited
Site Support Engineer
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Job Description
Site Support Engineer
Location
: Westerville, OH
Experience
: 8 - 10 Years
Apply By
: 19th December 2026
Job Description
Must Have Technical/Functional Skills
Experience in providing Deskside Support
Knowledge of Windows Desktop OS
Data Center, Network Operation Support
Smart-hand support for Server, Network and End user computing
Basic Knowledge of reporting/ITSM Tool
Experience in supporting VIP users
Excellent Communication
4-6 Years of work experience in relevant skills
Roles & Responsibilities
Desk side engineer for technical support for customers and their networked computers and peripherals
Duties include (but not limited to)
Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, iPhone/iPad & other Smart Devices
Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
IMACD function including installation and decommission
Backing up and restoring user data, settings and associated systems administration activities
Assist ServiceDesk/Remote Desktop Support teams for hands and feet coordination efforts
Assist on Incident and Problem management activities
Taking ownership of issues through to resolution on all appropriate requests
Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information
Move equipment associated with escalated help desk incidents and service requests
Performing asset inventory activities as needed
Recommends and/or performs upgrades on systems to ensure longevity
Works with procurement staff to purchase hardware and software
Maintain spare parts/ inventory list on a monthly basis and coordinate for any disposal requisites
Provide trade show planning and support, setup, test, training, logistics and maintenance of all required Workstation and peripheral equipment at the site. Incremental labor and incidental travel expenses shall be funded by Customer (e.g. meals, travel, and lodging) in accordance with the Agreement
Be available for Oncall support during afterhours as and when necessary
Adhere to ticket response and resolution SLA's as agreed upon with the customer
Basic understanding of
DHCP, DNS, IP
addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
Salary Range-$65,000-$70,000 a year
#LI-KR3
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support:
Maternal & Parental Leaves.
Insurance Options:
Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth:
Commuter Benefits & Certification & Training Reimbursement.a
Time Off:
Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing
Location
Westerville, OH
Function
TECHNOLOGY
Role
Engineer
ID
436623
Skills
Desktop
Salary Range
$65,000 - $70,000
Benefits
- Sick Leave
- 401(k) Plans
- Bonuses/Stipends
- Health Insurance