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Computer Support Technician I
Career Insights for Help Desk Technician / Analyst
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Scorecard
Based on South Carolina data
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What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$51,428 / year median in South Carolina
-14% projected decline
Job Description
Computer Support Technician I
York School District One
Technology Services Center - York, South Carolina This job is also posted in CERRA-SC, and York School District One
Job Details
Job ID:
5909600
Application Deadline:
Posted until filled
Posted:
Aug 31, 2026 4:00 AM (UTC)
Starting Date:
Immediately
Job Description
Job Description
York School District One
Support Technology Services
COMPUTER SUPPORT TECHNICIAN I
Reports to: Director of Technology
Primary Role:
To increase the level of support for technology in classrooms.
FLSA Status:
Non-exempt Support
Contract Days:
240
Salary:
Technology Salary Scale
Qualifications:
High school diploma supplemented by at least one year of college, technical, or equivalent job experience
Demonstrated field experience working with end-user technical support in a responsive, helpful, courteous, and tactful manner leading to timely and appropriate problem resolution or escalation
Experience working in an educational environment preferred
Wide range of computer hardware and software experience in a networked environment and a willingness to learn new and emerging technologies as they are introduced to the schools
Demonstrated ability to work with staff and students on a variety of technology tools, including productivity suites, learning applications, and web-based software
Demonstrated strong oral and written communication skills
Demonstrated organization skills with attention to detail
Ability to physically lift and carry technology equipment (approximately 40 )
Performance Responsibilities:
Provide first-response technical support, including testing and troubleshooting workstations, laptops, printers, Interactive Boards, iPads, Chromebooks, audio systems, and other peripherals
Help manage mobile devices and keep them ready for student use
Install, test, and troubleshoot software applications, being conscious of software requirements, license restrictions, and end-user needs
Work with other technology staff to maintain optimal network performance and security
Participate in meetings as required, offering insight and direction to the use of technology as it relates to the district's technology plan
Perform other responsibilities as assigned.
Physical Requirements:
Requires sedentary work that involves walking or standing some of the time and involves exerting up to 25 pounds of force on a recurring basis or routine keyboard operations.
Work Conditions:
The usual and customary methods of performing the job's functions require the following physical demands: occasional lifting, carrying, pushing, and/or pulling, some stooping, kneeling, crouching, and/or crawling and significant fine finger dexterity. Generally, the job requires 25% sitting, 37% walking, and 38% standing. The job is performed in a general hazard-free environment and in a clean atmosphere.
Evaluation:
Performance of this job evaluated in accordance with provisions of the Board's policy on Evaluation of Support Service Personnel.
Non-Discriminatory Statement:
York School District One is an equal opportunity employer.?York School District One does not discriminate based on race, religion, color, handicap, sex, age, alienage, or national origin as required by applicable state and federal laws.?
Disclaimer Statement:
This job description is not intended as a complete listing of job duties. The incumbent is responsible for the performance of other related duties as assigned/required.
Position Type:
Full-Time
Job Requirements
Benefits
- Dental Insurance