Find & Apply For Network / Systems Administrator Jobs in Westbrook, Maine

Overview The Service Administrative Coordinator provides administrative and operational support to Service Technicians, Service Management, and other departments within the organization. Primary responsibilities include receiving customer service requests, creating and managing service work orders, dispatching technicians, serving as a liaison between field technicians and customers, billing completed work orders, and performing accounts receivable collections. The ideal candidate must possess strong organizational and communication skills, along with proficiency in Microsoft Office applications, including Excel, Word, and Outlook. Duties Process customer billings and invoices. Set up Service Agreements, process Service Agreement billings, and ensure all Service Agreement renewals are completed in a timely manner. Dispatch Service Technicians and coordinate activities with Service Management. Maintain, file, and retrieve documents, records, and reports, including equipment lists, service agreements, and other related records. Greeting guests in a professional, friendly, and hospitable manner. Answer phone calls and electronic communications, direct inquiries to appropriate personnel, take messages, and provide general company information, including addresses, directions, website details, and contact information. Compose, format, and prepare routine correspondence. Assemble and maintain project files and business documentation for assigned projects. Assist Sales and Estimating teams with bid proposal books and related documentation. Obtain plans and specifications for projects as requested. Prepare, code, and process invoices, collection letters, and other documents utilizing word processing, spreadsheet, database, and presentation software. Manage timekeeping functions and system data entry. Provide administrative support for employee training initiatives. Assist employees with mobile device-related issues.

Qualifications Education:

High School Diploma or equivalent preferred.

Experience:

2 to 5 years of related administrative experience preferred. Knowledge, Skills, and Abilities Demonstrated proficiency in Microsoft Office applications, including: Outlook Word Excel Strong organizational, communication, and customer service skills. Ability to manage multiple priorities in a fast-paced environment.

Organization-Wide Competencies Functional Knowledge:

Requires established skills to perform a range of routine activities and responsibilities.

Business Expertise:

Understands how assigned duties relate to others within the team and how the team integrates with other related departments.

Leadership:

Has no direct supervisory responsibilities and effectively manages individual workload and priorities.

Problem Solving:

Recognizes and resolves routine problems within the work area without supervisory approval. Evaluates and selects solutions from established procedures and options.

Impact:

Contributes to team success through the quality and accuracy of services and information provided. Follows standardized procedures and receives regular guidance and support as needed.

Interpersonal Skills:

Uses effective communication skills to exchange straightforward information with customers, coworkers, and other stakeholders. Disclaimer This job description does not encompass all responsibilities of the position. Additional duties may be assigned as required. Job responsibilities and requirements may change over time to meet evolving business needs Equal Employment Opportunity ABM is an Equal Employment Opportunity Employer.

Pay:

$23.00 - $28.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Paid time off Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance

Work Location:

In person