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IT Contact Center Support/Service Desk

Malvern, PA 19355

Posted:

09/04/2026

Employment Type:

Contract

Job Category:

Other

Job Number:

25888

Job Description

Job Title:

IT Service Desk Support Specialist

Pay Rate:

Up to $18.00 per hour Our client is a nationally recognized leader in healthcare, dedicated to transforming lives through clinical excellence and compassionate support. They foster a collaborative environment where technology professionals enable life-saving operations. Step into a vital IT support role where you will serve as the first line of defense for clinical and desktop applications across a 24/7 healthcare ecosystem. You will troubleshoot technical incidents via phone, chat, and ticketing portals while partnering with engineering teams to minimize downtime. This is an exciting opportunity for a customer-focused IT professional looking to build a rewarding career in healthcare technology.

Here's what you'll be doing:

• Diagnosing and resolving IT support incidents at first contact using proactive questioning, technical expertise, and remote tools.
• Supporting clinical and desktop applications, hardware, printers, and network connectivity across multi-channel support platforms.
• Documenting troubleshooting steps, known issues, and permanent solutions within the knowledge base to ensure seamless team alignment.
• Escalating complex or recurring technical issues to specialized support teams while maintaining complete ownership of the customer experience.
• Participating in a rotating on-call, evening, and weekend coverage schedule to ensure continuous operational availability.

Here's what our ideal candidate has:

Associate's degree in Computer Science, Information Systems, or a related technical major (or equivalent combination of education, experience, and certifications).

6+ months of IT support experience, preferably within a high-volume contact center, help desk, or healthcare environment.

Demonstrated ability to troubleshoot and diagnose Microsoft products, hardware, and clinical/healthcare applications.

Superior customer service and communication skills with a commitment to maintaining confidentiality and user satisfaction.

A private, dedicated home office space with a strong wired internet connection.

Key Words:

IT Support Specialist, Help Desk Analyst, Service Desk Technician, Desktop Support, Clinical Application Support, Technical Support, Healthcare IT, Contact Center

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