BUSINESS OFFICE COORDINATOR

BUSINESS OFFICE COORDINATOR

Sodalis Senior Living--Deer Park Deer Park, TX Job Details $20 an hour 5 hours ago Qualifications Computer operation Maintaining patient confidentiality Basic math English High school diploma or GED Data entry Safe environment creation Typing Productivity software

Full Job Description Job Title:

Business Office Coordinator-All States except Florida Position Summary At Sodalis Senior Living, our Business Office Coordinator (BOC) is responsible for providing excellent hospitality as they are the first impression for all visitors into the Sodalis community. The BOC will be greeting potential residents, families, visitors, managing both external and internal calls, taking and communicating messages. The BOC provides an overview of community information for those inquiries in support of the marketing and sales efforts. The Business Office Coordinator is to provide support to the Executive Director and the community by overseeing and executing the administrative functions of the community including Human Resources/ Personnel File Compliance, I-9 Compliance, AHCA data entry and General and Administrative desk duties.

FLSA Status:

Non-Exempt/Hourly Primary Duties & Responsibilities The Business Office Coordinator (BOC) is responsible for assisting the Executive Director with the business office functions at the community, including new employee onboarding. This position serves as the community's primary resource for handling and managing questions/inquiries from residents and their families as well as from employees. The BOC also coordinates and assists with maintaining accurate Employee file information and is expected to be able to explain and instruct Employees regarding training requirements and log-in assistance. General Duties Answers incoming telephone calls, determining the purpose of the call and directs the call to appropriate personnel or department. Takes and delivers phone messages or transfers calls to voice mail when appropriate personnel are unavailable. Answers general questions about the Community and provides callers with address, directions, and other information. Welcomes all on-site family members and visitors including vendors, clients, and job candidates, determines nature of business, and announces visitors to appropriate personnel.

Maintains positive "front of house" first impressions. Performs administrative support functions such as typing, filing, and photocopying to meet the needs of the Community, such as for Resident charts, Resident business office files, and Employee personnel files. Assists with ordering office supplies and forms for Employee and Resident needs. Receives, sorts, and distributes mail as needed. Operates personal computer and standard office equipment including copier, fax machine, multi-line phone, etc. Assists the Executive Director with gathering and submitting required documentation for licensing or regulatory audits. Serves as the on-site point of contact for IT support, copier repair, and other critical office vendors. Assists other departments as needed including Marketing, Culinary Services, Life Engagement, etc. Demonstrates an understanding of compliance and ethics program policies and procedures. Completes all mandatory compliance, HIPAA and state and federal regulatory training as required. Maintains complete confidentiality of Employee and Resident information. Diligently works toward the completion of special projects, request, and assignments as appropriate. Assists in sales process by conducting inquiry tours, as necessary. Resident-Related Duties Answers pull cord/call buttons emergencies and answers fire panel as needed. Replenishes drinks and snacks in the Bistro and communicates with Culinary to ensure stock for Bistro. Tracks Resident incidental charges. Manages collections for outstanding balances. Maintain Resident package and delivery log, obtaining Resident signatures for deliveries. Log Resident medical appointments in Transportation Book and assist in scheduling VA transportation for veteran Residents. Employee-Related Duties Assists in the recruitment, interviewing, orientation, and retention of qualified Employees. Assists with the completion of orientation and training requirements as outlined by state regulations and Sodalis policies and procedures.

Responsible for Human Resources functions:

Completes and maintains HR Tracker. Collects Employee information and assists new Employees with the completion of required documentation, to include communication with the new hire orientation process and pre-employment screenings. Ensures all required forms are completed according to protocol including reference checks before hire and Form I-9 (Section 2) within 3 days after starting employment. Enrolls new hires into the timeclock. Creates files for each new hire including personnel and separate medical files. Enrolls and audits Employees in MyALF. Notifies Payroll of new Employee's actual start date. Promotes positive Employee relations. Responsible for tracking state and company mandated training and ensuring compliance with regulations and company policies. Ensures Employee files are maintained in accordance with Sodalis Senior Living's policies and procedures as well as federal, state, and local regulations. Performs other duties as assigned which relate to the success of Sodalis. Company-Wide Responsibilities Supports a dignified and caring atmosphere with residents, residents' families, visitors, and staff. Protects privacy and confidentiality of information pertaining to the resident, employee, residence, company information, and records. Maintains safe and secure working environment and practices safe working habits. Complies with the attendance policy. Maintains neat appearance, good hygiene, and appropriate attire according to the dress code. Participates in training, in-services, and attends meetings as required.

Company-Wide Responsibilities Supports a dignified and caring atmosphere with residents, residents' families, visitors, and staff. Protects privacy and confidentiality of information pertaining to the resident, employee, residence, company information, and records. Maintains safe and secure working environment and practices safe working habits. Complies with the attendance policy. Maintains neat appearance, good hygiene, and appropriate attire according to the dress code. Participates in training, in-services, and attends meetings as required. Required Skills & Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. High school diploma or General Education Degree (GED) Six months of experience with business office management, or an equivalent combination of education and experience. Basic typing skills are essential along with word processing software, preferably in a Microsoft Windows environment. Excellent communication skills, both verbal and written. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to draft routine reports and correspondence. Ability to effectively communicate in English and understand and follow written and oral instructions. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Effective written and oral communication skills are essential. Proficient in use of computers and computer software programs (Microsoft Word, Excel, etc.) and standard office equipment. Must be flexible, innovative, persistent, and committed to successful completion of assignments with the ability to work efficiently in a fast- paced, multi-tasking, deadline- driven environment. A general understanding of clerical office functions and strong organizational skills required. Strong data entry skills and basic computer skills. Able to clearly present information through the spoken word. Can accurately communicate, providing the necessary level of detail even under stressful or demanding conditions. Supports a dignified and caring atmosphere with residents, residents' families, visitors. and Employees. Protects privacy and confidentiality of information pertaining to the resident, Employee, residence, company information, and records. Maintains safe and secure working environment and practices safe working habits. Participates in training, in services, and attends meetings as required. Must possess high-energy/enthusiasm, be a self-starter, have excellent time management skills, a strong initiative, and superior verbal/public speaking skills with excellent follow-up skills. Working Conditions The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the Employee is regularly required to talk and/or hear. The Employee is frequently required to stand, walk, and reach with hands and arms. The Employee is occasionally required to sit and stoop, kneel, and crouch. The Employee must regularly lift and/or move up to ten pounds, frequently lift and/or move up to twenty-five pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus. While performing the duties of this job, the Employee may be exposed to blood borne pathogens. The Employee is occasionally exposed to fumes and toxic caustic chemicals. The environment is characteristic of a facility in which healthcare is provided to the frail elderly. The noise level is usually moderate. Reports to Executive Director