Job Description:

Job Summary:

We are seeking an experienced and detail-oriented ITSM Change Manager to join our IT Service Management team. The Change Manager will be responsible for overseeing, managing and improving the IT Change Management process, ensuring that all changes to IT services are planned, evaluated, and executed in a controlled and efficient manner. The ideal candidate will have a strong understanding of ITIL processes, excellent communication skills, and work collaboratively in a global environment.

Key Responsibilities:

Responsible for overseeing the end-to-end IT Change Management process, including the development, documentation, and enforcement of policies to ensure compliance with ITIL standards, audit requirements, and organizational guidelines. Review and assess the impact, risk, and benefits of proposed changes to IT services, ensuring alignment with business objectives. Work closely with IT teams, stakeholders, and business units to coordinate the planning, testing, implementation, and validation of changes. Proactively engage and build relationships with global technical teams Lead Change Advisory Board meetings utilizing CAB Workbench and ensuring that all changes are properly evaluated and approved by relevant stakeholders. Maintain comprehensive documentation of change requests, approvals, implementation plans, and post-implementation reviews. Proactively Identify opportunities for process improvements within the Change Management and create improvement stories for the backlog ready for development and complete the UAT testing. Provide clear and timely communication to stakeholders regarding change schedules, potential impacts, and outcomes. Own the forward schedule of change, and the release calendar. Facilitate post implementation review meetings with support teams and change owners to audit failed, emergency and expedited changes. Collaborate closely with the Configuration Manager to ensure all changes to configuration items are recorded in the CMDB and liase with the Incident Managers to ensure that changes are implemented without causing disruption to IT services. Ensure that all changes comply with regulatory requirements and internal controls.

Preferred Qualifications:

Minimum 5 years of experience in IT Change Management or a related IT Service Management role. Experienced in using multiple risk models and demonstrated experience of working with scalable change processes and driving adoption. ITIL v3 or ITIL 4 Foundation certification is required; advanced ITIL certifications are a plus. Experienced working with the IT Change Management Module in ServiceNow and implementing standard processes. Experience working in a project-based environment (Scrum, Kanban, or similar agile frameworks), with the ability to identify process improvements, document user stories, and perform user acceptance testing (UAT). Strong understanding of IT infrastructure, software development, and IT operations Ability to assess complex IT changes and their potential impact on business operations. Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders. Experience leading cross-functional teams and managing stakeholders at all levels. Strong problem-solving skills, with the ability to make decisions under pressure. High level of attention to detail and a commitment to maintaining accurate records. Demonstrated examples of driving automation of the process for efficiency. Experience with IT Service Management tools (e.g., ServiceNow, BMC Remedy). Experience in a large enterprise environment or in a regulated industry. Preferred degree in information technology, Computer Science, or related field. Ability and experience of working in a global environment Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview:

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our Welcome Packet as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

VEVRAA Federal Contractor.

We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.

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