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Insight Global

IT Service Management Advisor

Career Insights for Business / Management Consultant

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Based on Arkansas data

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What they do

A Business or Management Consultant provides strategic management consulting to companies and businesses. Advises on ways to improve operations, increase efficiency, reduce costs and increase revenues; may recommend systems or organizational change. Works with business management analysts; frames problems for business clients, and develops plans to address inefficiencies.

$109,960 / year median in Arkansas

-21% projected decline

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Job Description

IT Service Management Advisor at Insight Global in Harrison, Arkansas, United States Job Description Job Description The largest LTL carrier in North America is looking for an IT Service Management Advisor. This organization is currently building an internal IT Service Management (ITSM) organization to support critical business and technology operations. This team will work alongside application development, infrastructure, and support teams to drive incident resolution, improve service delivery, and ensure operational excellence across key business portfolios. This role serves as a central point of coordination for incident management and service operations, partnering with multiple technical teams to identify issues, prioritize work, and drive resolution outcomes. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.

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insightglobal/workforce-privacy-policy/. Skills and Requirements 4 years of experience in a Tier 2/Tier 3 IT operations, IT support, service management, incident management, or related disciplines ServiceNow Platform Experience managing incident queues, ticket workflows, and service-related escalations. Strong communication and stakeholder management abilities. Resolve incidents within established SLAs, with a target resolution timeframe of 24-48 hours. Ability to coordinate multiple workstreams and collaborate across diverse technical teams. Bachelor's Degree Hands-on experience with Jira. ITIL Certification Program or project coordination experience ITSM, Incident Management, Problem Management, or Service Desk experience To view full details and how to apply, or