PROGRAM SUPPORT ANALYST
Home of Guiding Hands Corp
- 3.9 El Cajon, CA Job Details Full-time $22
- $24 an hour 11 hours ago Qualifications Spanish Customer communication Microsoft Outlook Spreadsheets English Driver's License Associate's degree Customer service problem-solving Database software proficiency Full Job Description Program Support Analyst
- Respite Program & Client Services That keeps the official title but makes the type of work much clearer.
Home of Guiding Hands Location:
San Diego & Imperial Counties Department:
Respite Pay:
$22.00
00/hour
Schedule:
Full-Time Support Families, Staff, and a Program That Makes a Difference Home of Guiding Hands is looking for a Program Support Analyst to support our Respite Services team. This is not an IT or technical analyst position. This is a people-focused program support role that combines customer service, client intake, administrative support, staff/client coordination, data tracking, and problem-solving. As a Program Support Analyst, you'll work closely with families, respite staff, case workers, and program leadership to help make sure clients receive the services and support they need. A typical week might include answering calls and emails from families, completing a new client intake, matching a respite worker with a client, processing records, reviewing timesheets, and using Excel to track program information. JD Program Support Analyst 2401… What is Respite? Respite services provide support to individuals with intellectual and developmental disabilities while giving their regular caregivers or family members a break. In this position, you won't be providing the direct care yourself. Instead, you'll work behind the scenes to help coordinate services, support families and staff, and keep the program running smoothly. What You'll Do Your responsibilities will include: Answer calls and emails from clients, families, employees, and case workers Provide excellent customer service and help resolve questions or concerns Complete new client intakes Match clients with appropriate respite staff Process records and maintain accurate information in the respite database Assist with employee applications and interviews Process and review employee timesheets Monitor authorized client service hours and employee compliance Help train employees on timekeeping, client hours, care expectations, and technology Generate reports and organize information using Microsoft Excel Review data to identify areas that need follow-up Look for ways to improve processes within the Respite program Participate in community outreach to share information about HGH services and employment opportunities JD Program Support Analyst 2401… JD Program Support Analyst 2401… Who We're Looking For This could be a great opportunity for someone with a background in program coordination, social services, healthcare administration, case management support, client services, customer service, or nonprofit services. We're looking for someone who enjoys working with people but is also organized and comfortable managing records, spreadsheets, deadlines, and multiple priorities. Qualifications Associate degree in General Studies, Communications, Business Administration, or a related field At least 1 year of customer service experience Social services experience is a plus Bilingual English/Spanish required Strong working knowledge of Microsoft Excel, Outlook, and Word Comfortable learning and using databases and other software platforms Salesforce and Paycom experience is a plus Strong organization and attention to detail Good analytical and problem-solving skills Strong written and verbal communication Ability to work independently and use good judgment Valid California driver's license, safe driving record, and at least 2 years of licensed driving experience Current auto insurance JD Program Support Analyst 2401… This Role May Be a Great Fit If You've Worked As A... Program Coordinator, Client Services Coordinator, Administrative Coordinator, Social Services Assistant, Case Management Assistant, Intake Coordinator, Program Assistant, or Customer Service Coordinator. While the title includes the word "Analyst," this position is not focused on IT, software development, technical support, or advanced data analytics. The analytical portion of the role involves reviewing program information, maintaining accurate records, creating Excel reports, and identifying areas that require follow-up. JD Program Support Analyst 2401… About Home of Guiding Hands Home of Guiding Hands is a nonprofit organization serving children and adults with intellectual and developmental disabilities throughout San Diego and Imperial Counties. Our mission is "to improve the lives of those we serve." We provide residential services, independent living support, respite care, tailored day services, early childhood services, transportation, and other programs supporting individuals and families throughout our community. JD Program Support Analyst 2401… Apply Today If you're organized, comfortable working with families and staff, and enjoy solving problems while keeping programs on track, we'd love to hear from you. This is a client and program support position within our Respite department, not an IT Analyst position. ChatGPT can make mistakes. Check important info. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
