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ESP Services

Stake Holder Management Consultant

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Job Description

The contractor will serve as an executive-level Stakeholder Management Lead, acting as a senior point of coordination across Conduent's internal teams and its external stakeholders on the MTA Modern Fare Gates program. The role is relationship, communication, and governance-focused rather than hands-on technical, and is expected to operate with executive presence and independent judgment in a politically sensitive, public-facing program. Scope of Services The contractor's responsibilities will include, but are not limited to, the following: Maintain and strengthen stakeholder relationships across the client (MTA) program office, Conduent leadership, and relevant project, engineering, and delivery teams. Develop and maintain a stakeholder map and engagement plan, identifying key decision-makers, influencers, and interest groups, and defining tailored engagement approaches for each. Serve as a liaison between Conduent and MTA stakeholders, ensuring alignment on priorities, expectations, and program milestones. Prepare and deliver executive-level communications, briefings, and updates for internal leadership and external stakeholders, translating operational or strategic desires into clear business and program narratives. Identify and surface stakeholder concerns, risks, and escalations early, and coordinate timely, coordinated responses across internal teams. Support program governance forums, steering meetings, and review sessions; advice on decisions and strategies. Advise on Conduent's positioning during the competitive evaluation phase by ensuring stakeholder-facing messaging, commitments, and issue resolution reinforce the company's credibility and performance narrative. Provide guidance on interactions on politically and publicly sensitive matters, coordinating with communications and leadership as appropriate.